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Customer Service Representative

4 months ago

Concord, United States Eastern Propane Full time
Job DescriptionJob Description

Eastern Propane & Oil is Hiring a

Customer Service Representative for our office in Loudon, NH

Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603

Platinum level status for Veteran friendly employers

Why choose Eastern for your Career?

  • Our Company Culture
  • Extensive Benefits including 100% paid insurance options
  • Matched 401k options
  • Employee & Family Fuel Discounts for your home
  • 3.5 Weeks Paid Time Off + Paid Holidays
  • Complimentary Coffee & Thanksgiving Turkey
  • Summer Hours
  • Bonus programs, incentives, and more
  • Additional Voluntary Benefits including Pet Insurance

This position is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue. Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

  • Accurately and appropriately manage and respond to customer questions, concerns and inquiries
  • Take incoming calls from Delivery Drivers and provide dispatch support
  • Timely and accurate managing of the delivery call scheduling and dispatching
  • Prepare documentation for data entry; perform data entry including entering customer information into computer system, such as charges or credits on customer accounts

Join the Eastern Family

#IND102