Customer Service Experience

1 month ago


Morrisville NC, United States SPECTRUM Full time

This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
Ensure Kronos payroll system is properly accounted for and accurately updated for team.
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of general accounting and billing procedures
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills
High School diploma with some college course work in business or related field; Required Related Work Experience and Number of Years
Customer service/call center experience - 5-7
 
Preferred Related Work Experience and Number of Years
Office environment
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.



  • Morrisville, United States Horace Mann Full time

    **Customer Experience Analyst** **We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare...


  • Morrisville, United States 10X Recruiting Partners Full time

    Job DescriptionJob DescriptionTitle: Customer Service ManagerDepartment: Customer ServiceReports to: Chief Operations OfficerPosition Summary:The Manager of Customer Service is a consumer-facing, retail-oriented leader that is responsible for the complete satisfaction of our customers. The ideal individual will drive business results through the...

  • Sup, Customer Service

    2 weeks ago


    Morrisville, United States Spectrum Full time

    This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accom Customer Service, Customer Experience, Communications, Retail, Skills, Coach, Performance


  • Morrisville, United States Domino's Franchise Full time

    Job Description Job Duties Uphold Dominos standards of grooming, uniform, and appearance Promote pizza products, specials, and promotions Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout Exhibit a sense of urgency when answering store phone...


  • Morrisville, United States B&J GROUP Full time

    Job DescriptionJob DescriptionJob descriptionB&J Groups is a third party Hazardous Chemical Warehouse. We have a position open for an Order Processing / Customer Service Specialist. This is an Office Job that involves receiving a customer’s order, create the order in the system, make all paperwork/labels the customer wants to accompany the shipment, and...


  • Morrisville, United States JF Petroleum Group Full time

    Job Type Full-time Description The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times. The...

  • Customer Service Rep

    2 weeks ago


    Morrisville, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionJob Duties Uphold Dominos standards of grooming, uniform, and appearance Promote pizza products, specials, and promotions Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout Exhibit a sense of urgency when...


  • Morrisville, United States Select Source International Full time

    Job DescriptionJob DescriptionCustomer Service06 to 12 MonthsMorrisville, NC Duties to include:a. Customers’ Orders into SAP B1b. Customer Order from SAP into S4c. Track Order Shipped Statusd. Close out Order Delivery in S4e. Create Notes in SAP B1f. Send to Carol to create Customer Invoiceg. Send Invoice to customersh. Pricing and Delivery Requestsi....


  • Morrisville, United States Pacific Aviation Full time

    Job DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as...

  • Customer Care

    2 days ago


    Morrisville, United States Select Source International Full time

    Job DescriptionJob DescriptionJob title: Customer Care Location: Morrisville, NC USALook for customer care representative with hands on experience in Order Entry along with SAP and S4, AS 400.Customer Order from SAP into S4Track Order Shipped StatusClose out Order Delivery in S4Create Notes in SAP B1 Company DescriptionSelect Source International (SSI) is...


  • Morrisville, United States Universal Wire Cloth Co Full time

    Job Summary: We are seeking a detail-oriented and organized individual to join our team as a Data Entry Clerk. As a Data Entry Clerk, you will be responsible for accurately inputting and maintaining various types of data into our computer systems. This is a crucial role that ensures the integrity and accuracy of our company's data. **Duties**: - Enter data...

  • Day Porter

    1 week ago


    Morrisville, United States ABM Full time

    The Cleaner provides the cleaning and upkeep of an assigned area. Full time, Monday-Friday 6am-2:30pm. Starting pay $14.00. Weekly pay. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Basic...


  • Morrisville, United States WrkPlan Full time

    Join our team supporting the WrkPlan Contract Management & Accounting System. We use it ourselves and offer it as a cloud service to Government service contractors. Quickly becoming an expert user, you will become a key player on our team; keeping our accounts, offering support and training to our customer users, and eventually helping to demonstrate the...


  • Morrisville, United States Aamco Transmissions Full time

    A Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: * Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete...


  • Morrisville, United States Artech, LLC Full time

    Job DescriptionJob DescriptionTitle: Customer Care AssociateLocation: Morrisville, NC (Local candidates Raleigh/Durham/Morrisville area only)Duration: 6-12 months (Possible temp to hire)Schedule: 40 hours per week; M-F; 8am-5pm with an hour lunchFirst two weeks 100% in office. Hybrid work schedule after fully trained: Tuesday, Wednesday Thursday in Office...


  • Morrisville, United States Syneos Health Careers Full time

    Description Pricing Systems Manager Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the...


  • Morrisville, United States AAMCO Transmissions and Total Car Care Full time

    Job DescriptionJob DescriptionA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team.Position Responsibilities:Perform a high volume of warm calls to potential customers (must have excellent phone sales and...


  • Morrisville, North Carolina, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Morrisville - Preston Park West Village Do you have a passion for helping others? At the Massage Envy Morrisville - Preston Park West Village franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • Morrisville, North Carolina, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Preston Park West - Morrisville NC Do you have a passion for helping others? At the Massage Envy Preston Park West franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...


  • Morrisville, United States Brinker International Full time

    Role Overview Our Hosts begin each experience for every Guest that walks into our restaurants by providing hospitality and service that is absolutely Chili's. If you take pride in providing a warm welcome and love making people feel special, then we want to hear from you! * Fast hiring process * Flexible part-time or full-time schedule * Growth...