Airline Customer Service Supervisor RDU
2 weeks ago
Our Pacific Aviation family creates an environment where together, we can all succeed.
Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.
Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground staff through thoughtful and constructive leadership.
If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today
SUMMARY
As Supervisor for Pacific Aviation, you will be responsible for ensuring that the team of customer service agents is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Account Manager.
Requirements
Requirements
- 6 months in Passenger and Customer Service experience
- Ability to be flexible with scheduled shifts to accommodate flight operations.
- Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)
WHAT YOU WILL DO:
● Manage and optimize ground staff allocation.
● Verify staff presence and manage schedules.
● Oversee the integration of all methods necessary for flight handling
● Act as the commercial representative for the Airlines accounts
● Manage the efficient and on-time set up of staff with all required equipment
● Ensure the surveillance of check-in equipment
● Prepare and assist in team briefings and debriefings
● Ensure a smooth flight turnaround, from flight opening to flight departure
● Verify all flight actions
● Actively deliver on expected Quality Department objectives
● Follow operations procedures, applicable guidelines during and after the flight for which
they are responsible
● Inform the Account Manager of any error relative to flight handling
● Work with Account Manager to Inform Airlines of any errors that may prevent a
high-quality flight turnaround
● Effectively apply the special circumstances and airline procedures, whilst taking into
account final operating handover instructions and service notes.
● Report flight data on the support sheets and necessary documentation for Pacific
Aviation and for the Airline
● Be the guarantor during sessions where safety and security rules are enforced
● Monitor and ensure the professional appearance of agents as well as the proper
maintenance and storage of equipment
● Assist in flight briefings and debriefings of staff each day
● Tactfully and effectively resolve any team conflicts or exceptions to work standards
● Enforce and oversee compliance with our Safety policy and provide all the necessary
tools to respective frontline staff enabling continuous improvement of our Safety
performance and our corporate Safety culture
● Lead in fact-finding investigations arising from incidents/accidents in the workplace
and/or operations concerning employee health and safety and/or general aviation Safety
WHAT YOU BRING:
● 6 months in Passenger and customer service experience
● Expert knowledge of company methods, general procedures and airline policies
● Adaptability to the constraints of the operation and to customers
● Efficiently and effectively satisfy customer demands
● Show reflection of actions to be taken when faced with an unexpected event
Benefits
$ 18-21/ hour
Paid Training
Uniform
At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.
-
Airline Customer Service Supervisor RDU
Found in: Appcast Linkedin GBL C2 - 11 hours ago
Morrisville, United States Pacific Aviation Full timeOur Pacific Aviation family creates an environment where together, we can all succeed.Pacific Aviation provides airport passenger-handling services to the world's finest airlines in a dozen airports across the country.Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground...
-
Exit Lane Agent RDU
3 days ago
Morrisville, United States Pacific Aviation Full timeJob DescriptionJob DescriptionOur Pacific Aviation/SAS family creates an environment where, together, we can all succeed.Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members...
-
Account Manager RDU
Found in: Appcast Linkedin GBL C2 - 11 hours ago
Morrisville, United States Pacific Aviation Full timeOur Pacific Aviation family creates an environment where together, we can all succeed.Pacific Aviation provides airport passenger-handling services to the world's finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will have opportunities to develop...
-
Account Manager RDU
7 days ago
Morrisville, United States Pacific Aviation Full timeJob DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will...
-
Account Manager RDU
9 hours ago
Morrisville, United States Pacific Aviation Full timeJob DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the worlds finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will...
-
Account Manager RDU
Found in: Resume Library US A2 - 7 days ago
Morrisville, North Carolina, United States Pacific Aviation Full timeOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will have opportunities to...
-
Supervisor
1 week ago
Morrisville, United States Pacific Aviation Full timePacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and have recently acquired...
-
Supervisor
5 days ago
Morrisville, United States CareerBuilder Full timePacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world's finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and have recently acquired...
-
Supervisor
Found in: Appcast Linkedin GBL C2 - 11 hours ago
Morrisville, United States Pacific Aviation Full timePacific Aviation is a leading airport-handling provider dedicated to providing exceptional servicefor some of the world's finest airlines. By developing and growing our people, we know that ourteam members are the reason for our 25-year plus success record. We currently support threewest coast major airports (LAX, SFO, & SEA) and have recently acquired...
-
Supervisor
2 weeks ago
Morrisville, United States Pacific Aviation Full timeJob DescriptionJob DescriptionPacific Aviation is a leading airport-handling provider dedicated to providing exceptional servicefor some of the world’s finest airlines. By developing and growing our people, we know that ourteam members are the reason for our 25-year plus success record. We currently support threewest coast major airports (LAX, SFO, & SEA)...
-
Supervisor
Found in: Resume Library US A2 - 7 days ago
Morrisville, North Carolina, United States Pacific Aviation Full timePacific Aviation is a leading airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support three west coast major airports (LAX, SFO, & SEA) and have recently...
-
Server Assistant
7 days ago
Morrisville, United States Grove Bay Hospitality Group Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insurance Our restaurant inside RDU airport is seeking a friendly and dedicated Server Assistant to join our team. The ideal candidate should be a team player with excellent...
-
Food Runner
7 days ago
Morrisville, United States Grove Bay Hospitality Group Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insurance Our restaurant inside RDU airport is seeking a reliable and efficient food runner to join our team. The ideal candidate should be able to work in a fast-paced environment and...
-
Bartender
2 weeks ago
Morrisville, United States Grove Bay Hospitality Group Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insurance Our restaurant inside RDU airport is seeking a skilled and knowledgeable bartender to join our team. The ideal candidate should be able to create a wide variety of drinks and...
-
Customer Service Manager
2 weeks ago
Morrisville, United States 10X Recruiting Partners Full timeJob DescriptionJob DescriptionTitle: Customer Service ManagerDepartment: Customer ServiceReports to: Chief Operations OfficerPosition Summary:The Manager of Customer Service is a consumer-facing, retail-oriented leader that is responsible for the complete satisfaction of our customers. The ideal individual will drive business results through the...
-
Server
7 days ago
Morrisville, United States Grove Bay Hospitality Group Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insurance Our restaurant inside RDU airport is seeking a friendly and professional server to join our team. The ideal candidate should possess excellent communication skills and be...
-
Bartender
7 days ago
Morrisville, United States Grove Bay Hospitality Group Full timeJob DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insurance Our restaurant inside RDU airport is seeking a skilled and knowledgeable bartender to join our team. The ideal candidate should be able to create a wide variety of drinks and...
-
Program Supervisor
Found in: Resume Library US A2 - 1 week ago
Morrisville, North Carolina, United States Mercalis Full timeOverview: Remote Role 3-4 weeks of Training Onsite (Located near RDU Airport) Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences...
-
Restaurant Supervisor
2 weeks ago
Morrisville, United States Taco Bell - Bethany Village Full timeTaco Bell - Bethany Village is currently hiring a full time or part time Restaurant Supervisor for our Morrisville, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Bethany Village in order to achieve customer...
-
Restaurant Supervisor
2 weeks ago
Morrisville, United States Taco Bell - Bethany Village Full timeTaco Bell - Bethany Village is currently hiring a full time or part time Restaurant Supervisor for our Morrisville, NC location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Bethany Village in order to achieve customer...