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Customer Service Representative

4 months ago

Morrisville, United States Select Source International Full time
Job DescriptionJob Description

Customer Service

06 to 12 Months

Morrisville, NC

 

Duties to include:

a. Customers’ Orders into SAP B1

b. Customer Order from SAP into S4

c. Track Order Shipped Status

d. Close out Order Delivery in S4

e. Create Notes in SAP B1

f. Send to Carol to create Customer Invoice

g. Send Invoice to customers

h. Pricing and Delivery Requests

i. Lead Times – Report pending for access

j. Order Status – Report pending for access

4) Manage Phones/Chat (daily)

5) Customer Care activities – 40 + cases a day

Should possess intermediate computer skills, able to navigate/toggle between multiple screens/platforms, strong attention to details. Possible temp to hire for the right candidates meeting performance/productivity goals.Start

Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.