Customer Service Dispatcher-Remote
3 weeks ago
*Job Summary:*
Responsible for all facets of the business during After Hours including provide professional driver managing, dispatching, customer services, contact shop and/or vendors if needed for repairs, handle accident and injury calls
*Primary Responsibilities:*
* Communicate with Day Shift personnel regarding needs of company
* Dispatch company drivers and owner operators
· Communicate directly with customers and drivers to resolve issues that may arise
· Track drivers to insure loads are delivered on time
· Identify and correct issues and maintain open communication with drivers, customers and internal personnel
· Contact shop personnel or vendors as needed for breakdowns
· Handle accident and injury calls
· Utilize Peoplenet for communication
· Other Duties as Assigned
*Qualifications: *
· High School diploma or GED required, Associates degree in related field preferred; or minimum of 1 year of related experience and/or training; or equivalent combination of education and experience.
* Knowledge of all DOT regulations including hours of service requirements and drivers logs.
· Ability to prioritize multiple tasks in a timely and efficient manager
· Proficient with Computers and Microsoft Office
· TMW Systems, Peoplenet and Bluetree System experience helpful but not required
· Excellent interpersonal, oral and written communication skills
* Conflict management skills
· Able to work 40 + hours weekly
*Working Conditions:*
* Ability to remain in a stationary position for extended periods of time
* Ability to move about inside office to access files cabinets and office machinery
* Good eye/hand coordination
* Ability to use upper extremities for keystrokes and phone use for extended periods of time
* Ability to communicate effectively using an office phone with handset
* Able to lift 20 pounds multiple times daily
· Ability to meet overtime requirements during peak periods with or without advance notice
* Ability to meet internal and external training requirements as needed'
'
Work Location:
* One location
Work Remotely
* No
Job Type: Full-time
Pay: From $17.50 per hour
Schedule:
* 8 hour shift
Education:
* High school or equivalent (Preferred)
License/Certification:
* Driver's License (Preferred)
Work Location: In person
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