Customer Service Specialist
2 weeks ago
CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service and over 30,000 customers with broadband services over our Fiber to the Premise Network. We are looking for energetic, professional and courteous individuals to join our Customer Service team.
There are three positions available. Shifts will vary, ranging from 7a-4p, 8a-5p & 10a-7p. Incumbents will be considered for all potential shifts.
Bilingual with Spanish & English language highly preferred, but not required.
Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching and scheduling service orders; and completing related clerical tasks.
Customer Service Specialist
Team/Division:
Customer Service /
Customer Resources
Reports To:
Customer Service
Supervisor
Job Status:
Part Time
Work Schedule:
Varies: 10a - 7p; 8a-5p & 7a-4p
Pay Status:
Salary
FLSA Status:
Non-Exempt
Pay Grade:
5
Created/Updated:
July 2017
Job Summary
Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts; preparing, dispatching and scheduling service orders; and completing related clerical tasks.
Essential Duties and Responsibilities
- Provides accurate, detailed and timely responses to inquiries from the general public, to include both electric and broadband customers, agencies and business partners, with a variety of information regarding multiple services and service levels. This includes but is not limited to, responding to questions regarding new customer connects and disconnects, service packages and related fees, processing service changes, billing questions and similar scenarios. Conducting all work in a professional, courteous and civil manner with a helpful and friendly
- Processes and records a variety of basic accounting transactions based within CDE Lightband billing rates and software, including establishing and closing customer accounts, entering transactions, processing transactions, retrieving account data, balancing cash receipts, and preparing related records
- Works to maintain customer relationship by proactively identifying sales opportunities by utilizing knowledge of broadband incentives, equipment and options available; Informs potential customers of potential equipment and package options for Broadband services; Identifies Opportunities for selling additional services available; while maintaining a friendly, professional and courteous demeanor to provide proactive customer service at all times
- Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering
- Prepares a variety of operational records and basic reports
- Performs other duties as assigned of a similar nature or to provide assistance as needed
Education
High School Degree or Equivalent
Experience
2 years experience in Customer Service, Call Center, Dispatch or similar, Broadband,
Telecommunications or utility experience highly favored
Certifications & Licenses
CPR/AED or ability to obtain upon hire
Other Requirements
Bilingual with English & Spanish language highly preferred, but not required.
Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job also considered
Knowledge, Skills and Abilities
- Knowledgeable of and Skilled in Customer service principles and practices
- Knowledgeable in sales practices and principles
- Knowledgeable of billing and accounting software
- Knowledgeable of CDE Lightband Services, Packages and Equipment, and able to communicate to be clearly understood
- Skilled in Basic Computer and related software applications
- Skilled in Operation of telephone devices, online chat, or other equipment, while communicating in a clear and coherent speaking or written voice;
- Skilled in Comprehending and Explaining billing statements and histories, Complex Billing practices and policies, and Utilizing the necessary supporting software
- Skilled in Customer Sales Practices and Techniques, utilizing strong Customer Service principles
- Skilled in Reading and comprehending training documents
- Skilled in Organizing and presenting data
- Ability to provide a high level of customer service through verbal and written communication
- Ability to work independently and individually, and to accept responsibility and account for his/her actions
- Ability to communicate clearly and concisely both written and through the spoken
- Ability to pay attention to the minute details of a project or task
- Ability to identify and correct conditions that affect employee safety
- Ability to show consideration for and maintain good relations with others
- Ability to utilize the available time to organize and complete work within given
Physical Demands
Fingering (fine dexterity)
F
Lifting/Carrying
Other:
Handling (grasping, holding)
F
Under 10 lbs
F
Use of headset
F
Repetitive Motion
F
11-20 lbs
O
Ability to identify colors independent of another
Reaching
O
21-50 lbs
R
R
Climb
N
51-100 lbs
N
Crawl
N
Over 100 lbs
N
Extended Periods of Sitting
F
Kneel
R
Pushing/Pulling
Squat
R
Under 10 lbs
F
Speaking Clearly to be understood on the telephone & hearing a response
Sit
C
11-20 lbs
O
C
Stand
F
21-50 lbs
R
Bend
F
51-100 lbs
N
Walk
C
Over 100 lbs
N
Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)
Working Conditions: Indoor office position
Additional Note
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on business needs of the department.
All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.
EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.
-
Customer Experience Specialist
6 days ago
Clarksville, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Experience Specialist
7 days ago
Clarksville, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Customer Service Representative
5 days ago
Clarksville, United States Home Service Solutions LLC Full timeJob DescriptionJob DescriptionJob descriptionJOB SUMMARY:This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.JOB DUTIESAnswers incoming client telephone calls and recognizes that this is where the client will form their first impression of the companyGood...
-
Customer Service Specialist
2 weeks ago
Clarksville, United States CDE Lightband Full time***EXTERNAL APPLICANTS ONLY!*** CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service and over 30,000 customers with broadband services over our Fiber to the...
-
Customer Service Representative
7 days ago
Clarksville, United States Dillard's, Inc. Full time**Description** Sales specialist/personal shopper Selling Effectiveness: - Consistently execute to the selling model and building a clientele using the tools provided - Meet selling goals/expectations during scheduled shifts - Build highly satisfied and loyal customer base through engagement, conversion and developing relationships - Assist with...
-
Food Service Specialist
4 weeks ago
Clarksville, United States MAPCO Express, Inc. Full timeMeet company customer service standards.- Follow company cash control policies and procedures.- Adhere to all laws and regulations regarding the sale of any government regulated products and services.- Obey company and health department safety guidel Food Service, Specialist, Customer Service, Store Manager, Sales Associate, Retail, Transportation
-
Account Manager
1 month ago
Clarksville, United States RNR Tire Express and Custom Wheels - Clarksville Full timeJob DescriptionJob DescriptionAccount Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job. The Account Manager’s priority is to...
-
Customer Service Representative
2 weeks ago
Clarksville, United States Onsite Plumbing Heating & Air LLP Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...
-
Customer Service Representative
2 weeks ago
Clarksville, United States THE AUGUSTINE INSURANCE GROUP Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and...
-
Customer Service Representative
2 days ago
Clarksville, United States U-Haul Full timeLocation: 2830 Wilma Rudolph Blvd, Clarksville, Tennessee 37040 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Retail Customer Service Cashier
6 days ago
Clarksville, United States Love's Travel Stops & Country Stores, Inc. Full timeAddress: 1025 S Crawford St Clarksville, AR, 72830 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...
-
Customer Service Representative
5 days ago
Clarksville, United States The Habegger Corporation - Tennessee Regional Office Full timeJob DescriptionJob DescriptionThe Habegger Corporation in Clarksville, TN is looking to hire a full-time Customer Service Representative (CSR) to help manage day-to-day office activities and assist our customers with order fulfillment. Are you a positive person with excellent problem-solving skills? Would you like to work with a family-owned company that...
-
Customer Service Representative
7 days ago
Clarksville, United States The Habegger Corporation Full timeThe Habegger Corporation in Clarksville, TN is looking to hire a full-time Customer Service Representative (CSR) to help manage day-to-day office activities and assist our customers with order fulfillment. Are you a positive person with excellent problem-solving skills? Would you like to work with a family-owned company that will help you develop your...
-
Retail Customer Service Cashier
6 days ago
Clarksville, United States Love's Travel Stops & Country Stores Full timeReq ID: 434756 Address: 1025 S Crawford St Clarksville, AR, 72830 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Love Customer Service, Cashier, Retail, Service, Commercial Driver, Customer
-
Clarksville, United States Mister Car Wash Full time**Guest Services Specialist, Starting at $14.00-$16.00/Hr plus tips** TN-0845, 2640 Wilma Rudolph Blvd., Clarksville, Tennessee, United States of America Req #1332 Wednesday, February 23, 2022 Working at Mister Car Wash is all about **opportunity**to be part of a team, achieve your goals, and **have fun in a fast-paced environment.** And with new stores in...
-
On-Site Specialist
5 days ago
Clarksville, United States Elwood Staffing Full timeJob DescriptionJob DescriptionWhen you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a...
-
Customer Service/Cashier
2 weeks ago
Clarksville, United States Vendors' Village Full timeJob DescriptionJob DescriptionVendors' Village is awesome, and we mean it! To back that up, we packed hundreds of vendors selling everything from fun vintage finds to hand crafted home dcor all under one roof. Vendors' Village is not just shopping; it is an experience. Our stores are quilted together with the true expression of our wonderful vendors....
-
Store Operations Specialist
3 weeks ago
Clarksville, United States At Home Stores LLC Full timeThe Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. Key Roles and Responsibilities * Provides customers a positive shopping experience * Performs cashier duties accurately while processing all transactions per policy. * Maintains 5S standards (Sort,...
-
Lead Verification Specialist
1 month ago
Clarksville, United States Upcision Full timeJob DescriptionJob DescriptionJob Title: Lead Verification Specialist Job Description: We are seeking a highly motivated and results-driven individual to join our dynamic marketing team as a Lead Verification Specialist. The ideal candidate will have the important role of liaising with potential customers primarily through phone calls and emails, with the...
-
Sales & Customer Service Associate
2 weeks ago
Clarksville, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Madison Commons, 1767 Madison St. B102, Clarksville, TN 37043 Do you have a passion for helping others? At the Massage Envy Madison Commons franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...