Customer Service Representative

3 weeks ago

Clarksville, United States Home Service Solutions LLC Full time
Job DescriptionJob DescriptionJob description
JOB SUMMARY:

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential Has a courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred'
'
Work Location:

  • One location
Work Remotely

  • No
Job Type: Full-time

Salary: $13.00 - $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime
Supplemental pay types:

  • Bonus pay
  • Commission pay
Education:

  • High school or equivalent (Preferred)
Experience:

  • Customer Service: 1 year (Preferred)
Work Location: One location

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