Technical Supporter

Found in: Jooble US O C2 - 2 weeks ago

Newark NJ, United States NJ Transit Full time

Move forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible.

Roles and Responsibilities:
Work in combination with the AVM (Automated Vehicle Monitoring) team daily to investigate quality issues specifically with Low Emissions or Zero Emissions buses that have been identified as new or emerging issues. Activities include:
Utilizing the reports and data, to target specific alternative fueled buses exhibiting the concern then arrange a visit to the garage to inspect the bus and or work with the garage mechanics to conduct testing.
Activities include but are not limited to, taking photos, obtaining measurements, collecting fault data from the bus, conducting testing, and overseeing specific diagnostic steps and repair processes as required to assist with the concern ID and resolution process.
Provide a comprehensive report to the department manager along with relevant details collected during the visits.
Conducts research and observations at field locations with garage personnel and OEM / component manufacturers to ensure proper maintenance of alternative fuel vehicles can be achieved.
Assists with the development of MSOPs, parts of advisories, bulletins, and campaigns involving alternative fuel vehicles.
Tests new service parts, materials, and maintenance practices. creates test plans. establishes installation instructions for Bus garages. Tracks and reports on prototype parts, installations. Issues final reports with recommendations. 
Prepares comprehensive new bus or new technology maintenance procedures for issuance to garages as necessary.
Interact with bus manufacturers and supplier partners responsible for developing and implementing new technology systems or components in NJT buses.
Education, Experience, and Qualifications:
~ Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology or a related field from a US Department of Education accredited college or university and five (5) years of vehicle maintenance experience

OR
~ Completion of an ACCSC (Accrediting Commission of Career Schools and Colleges) technical training program trade school in Automotive, diesel, or Heavy-Duty Vehicle Repair and Maintenance and seven years (7) of additional applied experience, or any equivalent combination of education and experience may be substituted for a bachelor’s degree.

Knowledge and Skills:
Project management, organization & time management skills
Use and understanding of bus maintenance manuals and electrical schematics.
Technical writing skills.
Demonstrated ability to effectively analyze, resolve and communicated technical findings / results.
Knowledge of the operational needs of the garages and expectations to service & repair buses.
Proficient in Microsoft Office Software, including Excel, Word, PowerPoint, and Access 
Ability to rationalize the data into actionable tasks.
Proficient in the use of specialized tools and equipment as well as possess a clear understanding of diagnostic routines and theory.
Certificates, Licenses, Registrations:
~ Required to successfully complete training in High Voltage (HV) Safety, having taken the basic and advanced level Learning Management System (LMS) High Voltage (HV) safety courses as well as the five (5) day in person "Qualified Person Training."

Working Environment:
~ Primarily office environment, off-site visits occasionally

Physical Demands:
~ Sitting, standing, light lifting, bending

At NJ Transit you will enjoy a competitive salary and excellent benefit package: 
~ Comprehensive Family Health Insurance – Prescription, Dental, Vision
~ Flexible Spending Account
~ Life Insurance
~ Paid Leave
~3 YEAR VESTED Retirement Plan Options: 
~401(a) is a 6% employer contribution. 
~401(k) at least 6% with an additional 3% company match.
~ Tuition Assistance
~ Commuter Benefits

At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team. 

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