Program Director, Opportunity Services Center
4 weeks ago
Experienced Job Location
Opportunity Services Center - Palo Alto, CA Position Type
Full Time Education Level
4 Year Degree Job Shift
Day Job Category
Nonprofit - Social Services Position Description About Us : LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 15 major sites from San Jose to Daly City. Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency. Position Summary: LifeMoves | Opportunity Services Center provides drop-in services for single adults including food, clothing, laundry/shower facilities, and case management. LifeMoves seeks a professional and dynamic Program Director to oversee our Opportunity Services Center. Under the direction of the Director of Shelters and Services, the Program Director will be responsible for the day to day management and operation of the center. The Program Director supervises staff, interns, and volunteers, and is responsible for ensuring the delivery of high quality services that help individuals experiencing homelessness to return to permanent housing. Primary Duties:
- Responsible for delivery of services in an ethical, professional and effective manner
- Full oversight of staff at two locations including: hiring, training, supervision and facilitation of staff meetings
- Develop appropriate program procedures, policies, and forms and ensure their implementation
- Develop and implement annual program plan in collaboration with staff and the Associate VP of Programs & Services
- Develop and monitor an annual program budget
- Supervise the collection, compilation, and submission of all program statistics, including monthly, quarterly, and annual reports submission to senior administrative team; ensuring all reports meet funding and legal requirements
- Coordinate program development in the following areas: job development, follow-up program, donations, food services, volunteers, recreational activities for clients, and other areas as needed
- Supervise case management staff and, at times, provide direct services to clients
- Ensure development and facilitation of, workshops, and support groups as needed
- Address client appeals and grievances
- Bachelors in Psychology, Sociology or other humanities field required; Masters in Social Work or related field preferred
- Minimum 3 years of non-profit management experience
- Experience developing, managing, evaluating and operating programs serving homeless populations
- Experience managing multiple locations preferred; ability to travel between locations required
- Strong written and oral communication, personnel management, conflict resolution, and clinical supervision skills are necessary
- Strong knowledge of substance abuse and relapse prevention, mental health issues, and domestic violence required
- A strong foundation in the ideas and practices that promote diversity, equity, and inclusion; and a commitment to ongoing professional development in this area
- Multicultural competency strongly encouraged
- Bilingual Spanish speaking preferred
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