Senior Software Development Engineer III, AWS Managed Operations

3 weeks ago

Arlington TX, United States Amazon Development Center U.S., Inc. Full time
Are you a Software Engineer who is passionate about building tools that help operators observe their services, improve their awareness, and make better decisions? Does the idea of working with big streaming data using the latest and greatest AWS technologies excite you? Do you want to design and build software that improves cloud operations at global scale? Then come join AWS Managed Operations' Metrics, Monitoring and Awareness (MMA) Team

Your typical day will involve lots of coding, system design, problem solving, design reviews, and various operational tasks.

Our engineers use the latest and greatest AWS technologies to build cloud-native solutions that collect and process hundreds of millions of events from across all AWS to generate insights on operational practices and risks for AWS service teams. As part of our team, you'll be challenged to think outside the box and not only meet the needs of our customers today, but to predict and create what they'll need in the future. You'll have the opportunity to tackle big technical problems and push the boundaries on what's possible for cloud computing operations.

You will collaborate closely with software engineers, data scientists, business analysts, site reliability engineers, front-end engineers, technical program managers and other roles across AWS to create new metrics, ops monitoring and ops visualizations solutions that help all Amazonians build, deploy and operate their services reliably across all AWS regions according Well-Architected Operational Excellence best practices.

We take code reviews seriously. We believe thorough and respectful code reviews raise our code quality, grow our technical acumen, and provide opportunities to support and share knowledge with each other. When you're ready, you will have on-call responsibilities, typically for one week every two months. No one likes getting paged in the middle of the night or on the weekend, so we work hard to ensure that our systems are fault tolerant and resilient. When we do get paged, we work together to resolve the root cause of the issue so that we never get paged for the same issue twice.

Arlington, HQ (VA)

This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

This position requires that the candidate selected be a U.S. citizen.

Key job responsibilities
- Acting as the technical lead for a team building applications, tools, and mechanisms that improve the lives of AWS operators and Operational Excellence.
- Partnering with people of different roles, backgrounds, and organizations to build solutions.
- Participating in all stages of the software development life-cycle, spanning design, development, testing, and operation.
- Iterating on product features based on user feedback. Working backwards directly from internal customers or product managers when necessary.
- Building and operating entire applications end-to-end, across UI, API, Database, and Infrastructure.
- Leading design and security reviews for team members to help improve the quality of all our services.

A day in the life
Inclusive Team Culture:

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment, and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Every new team member starts with a comprehensive 90-day onboarding period. New team members do not join an on-call rotation until they are fully ready and have had the opportunity to shadow other on-call engineers.

About the team
The Metrics, Monitoring and Awareness team develops software applications and services that exist at the intersection of DevOps, Site Reliability Engineering and Big Data to help ensure services offered through every AWS region meet the highest standards of operational excellence and offer a consistent customer experience.

Our tools ingest and process hundreds of millions of DevOps events pertaining across the entire company to inform Amazonians of risks or issues that can impact their services' operational excellence.
BASIC QUALIFICATIONS - 7+ years of non-internship professional software development experience
- 7+ years of programming with at least one software programming language experience
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
PREFERRED QUALIFICATIONS - Bachelor's degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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