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IT Service Desk L1

2 months ago

Elmira NY, United States TEKsystems Careers Full time

*Description:* Looking to hire a IT Service Desk Tech for local customer in the Elmira, NY area. This person will be responsible for first level (phone) software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals as necessary. Assists in the resolution of application, hardware and software problems. *MAIN FUNCTION:* The Level I Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level expectations (SLA). Problem resolution may involve the use of diagnostic and IT service management request tracking tools, collaborating with multiple ITS teams and may require that the individual give in-person, hands-on help at the desktop level. *Skills:* service desk, ticketing system, servicenow, help desk, help desk support, Escalation, windows 10, windows 7, microsoft, office suite, microsoft office, windows operating systems, hardware, hardware/software, troubleshooting, customer service, troubleshooting hardware, Support, Active directory, Phone support *If you are interested in learning more, please apply * About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.