Online Fulfillment Coordinator

3 weeks ago

Baxter MN, United States Fleet Farm Full time

Do you enjoy working in a retail setting? Do you have an eye for detail and accuracy? Do you love being a subject matter expert and collaborating with others? If so, this may be the perfect role for you

The Online Fulfillment Coordinator is the in-store expert for online fulfillment. The role is responsible for processing online order fulfillment and training of Team Members on the online order fulfillment process and accuracy.


Job duties:

  • Responsible for ensuring Buy Online Pickup In Store (BOPIS) orders are fulfilled within a four-hour timeframe to ensure customer satisfaction.
  • Ensure payment is collected for BOPIS orders by completing audits and ensuring proper training of those responsible for completing orders.
  • Ensure Pick Pack and Ship (PPS) orders are fulfilled and shipped within a two day timeframe unless specifically marked for next day delivery service.
  • Work collaboratively with Store Leadership and Corporate Partners regarding the online fulfillment processes, procedures, reporting, and discrepancies.
  • Responsible for maintaining accurate filing and organization of all paperwork and forms related to online fulfillment.
  • Ensure all items are being picked and binned according to company guidelines.
  • Properly prepare and pack customer orders for shipment using correct materials in a timely manner.
  • Responsible for coordination and communication of daily online fulfillment needs within the store.
  • Properly organize, stock, audit, and fulfill layaway orders during the holidays.
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • Ability to be certified to operate a forklift and other material handling devices.
  • 2 years of retail e-commerce, logistics, or warehouse experience preferred.
  • Able to lift and move 50 pounds on a regular basis and climb ladders.
  • Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces.
  • Experience working with Microsoft Office Suite preferred.

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