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Bilingual Client Service Rep, Call Center

4 months ago

Naperville IL, United States The Hartford Full time

CRS I Claims - CQ10AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.




As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.


This role will have a Hybrid work arrangement, with the expectation of working in our Naperville, IL office Tuesday through Thursday

TRAINING: Monday - Friday, 9:30 A.M. - Time off during training is not accommodated.
POST TRAINING HOURS: Shift offered is 9:30 AM - 6:00 P.Central Time) , Monday - Friday, year round.

Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
Promote digital self service capabilities. 
Utilize multiple computer applications to accurately document claim information. 
Have a dedicated workspace free from distractions during work and training hours.​
Required to commit to the training and work schedule​.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. 

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
Spanish bilingual a plus.
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

May have a need to work holidays based on business need.
Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training. 
We prioritize supporting your skill development early in your career. Medical, Dental, Vision, Life and Disability Insurance. 25 days paid time off in your first full year of service and Paid Holidays
~ Tuition reimbursement, Student Loan Paydown Program 
~Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age