NOC Technology Analyst
1 month ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Comcast’s Xfinity Growth Innovation and Experience (XGIE) organization brings the future to customer homes with powerful, yet simple connected experiences. Multifamily homes (also known as multi-dwelling units, or MDUs) represent both an exciting space for innovation and significant portion of Xfinity’s business.
This individual will be responsible for driving the success of Multifamily growth products and solutions through supporting the development of new products from inception to launch, supporting the management of these products in market, ensuring a superior customer experience through active efforts to monitor and improve on their performance, and aligning the Multifamily product space with broader company goals.
Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, pricing & packaging evaluations, product launches, and more. Partners with Program Management, Product Development, Operations, Product Marketing and other groups in a cross-functional team to develop new products and bring them to market.
Analyzes data reports for trends to help guide decision making around key Multifamily growth opportunities.
Manages, gathers, and analyzes competitive intelligence data for product lines.
Contributes to the strategic planning of product enhancements including content, pricing, packaging and new feature definition.
Validates downstream deliverables and final offering (business acceptance testing).
Although rare, must be able to work nights and weekends, variable schedule(s) as necessary.
Demonstrated ability to work effectively with Program Management, Product Development, Operations and Marketing.
Understands a variety of technical constraints, user experience goals, business requirements that shape current and future products.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Bachelor's Degree
Relevant Work Experience
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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