Desktop Support Specialist
3 weeks ago
Exciting opportunity awaits, let us help you get started
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager
-
Desktop Support Specialist
1 month ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support Specialist
4 weeks ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Desktop Support
1 day ago
Wilmington, United States Phoenix Technology Partners, LLC Full timeProviding support to desktops, notebook systems, hardware, and customer related services. Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, Remote Desktop Services, VPN, and other applications as deemed necessary Performing regular maintenance...
-
Desktop Support
1 week ago
Wilmington, United States eTeam Full timeJob Description : Desk side Level 2 Role (Desktop Technician) technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Main...
-
Desktop Support
4 weeks ago
Wilmington, United States ComputerAid, Inc Full time**Job Profile Summary** Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long-term opening for experienced Desktop Support Technicians in the Wilmington, MA market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure. Position is onsite 5 days a...
-
Desktop Support Technician
3 weeks ago
Wilmington, United States Stefanini North America and APAC Full timeProvide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH - 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH – 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support Experience Location :-Wilmington , OH 45177 Job Description :- Roles and Responsibilities Desk Side Support: Desk Side Support (EUC) tasks as identified. Direct Face-to-Face customer support. Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :-Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Wilmington, United States HCLTech Full timeRole :- Desktop support engineer with End-User support ExperienceLocation :-Wilmington , OH – 45177Job Description :- Roles and Responsibilities Desk Side Support:Desk Side Support (EUC) tasks as identified.Direct Face-to-Face customer support.Performs analysis and support of functional or corporate deployed Service(s) using fundamental problem-solving...
-
Precision Ag Support Specialist
4 weeks ago
De Leon, United States Tellus Equipment Solutions Full timeJob DescriptionJob DescriptionDepartment: Integrated SolutionsReports to: Integrated Solutions ManagerSupervises: NonePurpose Provide consulting services, expertise, training and troubleshooting for the sale and support of solutions enabled by the John Deere Precision Ag. Strategy and other aligned technology and applications. Serves as the primary point of...
-
Desktop Support
7 days ago
Wilmington, United States Diverse Lynx Full timeRole:Desktop Support Location : Charlette, NC Onsite Job Type: Full Time Essential Functions: Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Provides Level 1 technical support while configuring PCs for users Escalates problems and issues to a higher...
-
Desk Side support
7 days ago
Wilmington, United States eTeam Full timeBAND 2 JOB DESCRIPTION Job Description The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer...
-
Patient Support Specialist
4 weeks ago
Wilmington, United States EMERGEORTHO, P.A. Full timeGreeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders Keeps an open line of professional communication wit Support Specialist, Patient, Support, Specialist, Healthcare
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Wilmington, United States The Charles Lea Center Full timeJob DescriptionJob DescriptionWe have immediate openings for Community Support Specialists.Pay Rate: This position starts at $17.50/ HR along with a $500-$1K Sign on Bonus.We have a variety of schedules, shifts, and locations available. In addition to Full Time opportunities, this is a great opportunity for a student or anyone looking for a 2nd job.The...
-
Onesource Support Specialist
7 days ago
Wilmington, United States Alexion Pharmaceuticals,Inc. Full timeLocation: Wilmington, United States Job reference: R-199577 Date posted: 05/13/2024 **This is what you will do**: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey....
-
Onesource Support Specialist
7 days ago
Wilmington, United States Alexion Pharmaceuticals,Inc. Full timeLocation: Wilmington, United States Job reference: R-199578 Date posted: 05/13/2024 **This is what you will do**: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey....
-
Onesource Support Specialist Cdt
3 days ago
Wilmington, United States Alexion Pharmaceuticals,Inc. Full timeLocation: Wilmington, United States Job reference: R-200031 Date posted: 05/17/2024 **This is what you will do**: The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to patients within the Alexion Rare Disease patient journey....