Salesforce Business Application Specialist

3 weeks ago

Palo Alto CA, United States Amazon Web Services, Inc. Full time

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Within the GenAI/ML Specialist organization, this position is part of the Worldwide Specialist Team, where you will lead the global GTM plan for Amazon Q Business. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. Serve as a specialist advisor for Amazon Q Business, developing scalable best practices and educating the broader community
* Assist customers in building production-ready solutions, including complex integrations with existing systems
* Engage with customer executives to shape technology strategy and envision innovative solutions
* Support new service launches, incubate new business, and influence product roadmap through close collaboration with internal teams and external customers
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BS/MS in Computer Science, Data Science, Engineering, or related field (or equivalent experience)
- 7+ years of hands-on experience building and deploying cloud solutions
- Sharepoint, Confluence, Salesforce)
- Hands-on experience with Large Language Models, RAG-based systems, and Vector databases
- Experience building enterprise-grade AI assistants, considering security, scalability, and agentic systems
- security, databases, networking) based on prior experience
- Strong background in advanced AI concepts and implementations relevant to enterprise solutions
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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