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Field Service Manager

1 month ago

Hickory NC, United States DISH Full time

Company Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. Department Summary The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Job Duties and Responsibilities The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement. Key Responsibilities:

  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues
Skills, Experience and Requirements Skills and Qualifications:
  • A strong competency in leading, developing, mentoring, and coaching
  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
  • Ability to write reports and correspondence
  • Excellent presentation, facilitation, and communication skills
  • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
  • Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
  • Willingness to work flexible hours, including 45+ hours a week, including weekends
Salary Ranges Compensation: $63,150.00/Year - $75,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits ( . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.