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Manager, Managed Accounts Service and Operations
2 months ago
Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Our talent acquisition teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across TA bring their kind of invention to effect positive change across the company and their careers.
DISH is seeking a Manager of Talent Acquisition Strategic Initiatives to lead the development and ongoing support of DISH recruitment programs. This role reports to the Head of Talent Acquisition Operations and Shared Services, and will oversee our ongoing process improvement, candidate experience, and internal programs such as Immigration and Interviewer Certification. Manage a small team of 4-6 subject matter experts in areas such as process improvement, immigration, TA internal training and recognition programs, etc.
Provide leadership to all projects including project scope, planning, development, and rollout to include change management, communication, and training to internal teams and stakeholders
Focused on continuous process improvement including leveraging external market and industry data and facilitating cross-functional and collaborative working sessions
College degree in Human Resources, Business, or related field
or 5 years experience in a program management role
Prior leadership/management experience required
Experience working with an ATS, CRM, and other like tools and platforms
Program or Project Management experience - tracking progress, recognizing dependencies, and aligning resources around program deliverables to ensure successful completion
Program Management Strategy - ability to develop a program roadmap and develop executive summary of program progress
Strong knowledge of operational functions and how to measure and manage service level agreements, key performance indicators, and customer experience metrics
ability to influence across reporting lines, and bring multiple groups together to drive change management and adoption
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.