Head of Operations

3 weeks ago

Boston MA, United States Tenacity Full time

Position Overview: Partner with Tenacity’s Pathway leadership team to drive the strategy, planning and execution for our comprehensive school year ACE Academy and Pathway to Post Secondary Success, serving Boston elementary, middle, high school, and college students (including literacy, life skills, family engagement, academic support, mentoring & fitness/ tennis). Responsible for establishing, setting and enforcing program standards, proactively identify issues and challenges and provide solutions by applying project management skills.

Management, Leadership & Delivery
Provides daily hands on support and management and conducts regular site visits across the city
Works with Pathway Leadership Team to help drive program strategy, set program goals and evaluate program impact
Assist in the Performance Review and Goal Setting of all Pathway staff
Active utilization of project management & process development principles with entire Pathway team
Mobilizing the Pathway staff to become more process oriented; Serve as a critical member of the Senior Leadership Team and attend Board meetings as required

Data Analysis and Reporting
Manages data reporting platform and oversees system of “site reporting” and data management monthly, semi-annually and annual program reports.
Create/maintain calendar and/or system for site observations, performance feedback and quarterly “rubric” reviews
Work with Operations to identify student and other related data to be collected and help drive analysis and continuous improvement of output
Oversee system of “site reporting” and data management monthly, semiannually, and annual program reports
Assist in the oversight of the database vendor

Manages and streamline logistics for field trips and school based events including Mid and End of Year celebrations for all sites
Director of Operations, ensure Pathway program staff have the tools and facilities available to implement effective programming
Manage Pathway timeline processes &
Manage Pathway calendar of important dates
Develop and maintain organizational and filing structure for all documentation

Organize the logistics for comprehensive professional development for pathway staff that addresses key program and work skills. Tracks training completion, certifications, etc.
Supports HR with onboarding for all Pathway staff

Relationship Management
Maintain, build, and deepen the relationships with the Boston Public School’s central staff
Assists Manager of Literacy and Ace Academy Program Performance in negotiating annual contracts and leading efforts with partner schools
Leads conversations and negotiations with the central office
Works with City representatives and other community partners to identify and secure program locations including classrooms and courts and other facility needs

Supports The Marketing Director in a plan of continuous recruitment/networking; and collaboration with the Operations Department to ensure that systems and processes are in place to recruit a diverse pool of candidates
Liaise with the HR department to interview and hire full and part time school year program staff and volunteers
Partnering with Manager of Literacy and Ace Academy Program Performance in student and family recruitment and enrollment, develop plan and manage process

Marketing & Brand
Ensures “Brand Presence” at site locations and works with the Marketing Director to ensure program sites are well equipped with a variety of impactful marketing materials
Tenacity signage placed in all schools in a prominent location and ensure branded clothing is worn regularly by students, staff, site staff is equipped with 30 second elevator speech and materials
Minimum 6-8+ years of experience supporting programs for urban, under-resourced youth or other mission based organizations
Seasoned professional with demonstrated excellent project management skills working with and mobilizing large groups of people in remote locations toward desired standards and results
Development and implementation of standards and processes
Mentoring staff a plus
Experience using and developing data and metrics to improve desired student engagement outcomes
Track record of nurturing and growing successful partner relationships with public and other community agencies

Process & project management
Ability to speak Spanish preferred
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and database platforms
Exceptional attention to detail including matrixes, student data outcomes and data reporting
Prior work with Boston Public Schools or other large community agencies preferred

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