Head of Program Operations and Delivery

3 weeks ago

Boston, United States Stackwell Full time

Stackwell Capital:

Stackwell is a digital investment platform offering investment tools and guidance, financial wellness and investing education, and market segmentation data and research. Our goal is to address the growing racial wealth gap in America by increasing financial access and inclusion for underrepresented consumers. Stackwell’s investment app provides automated portfolio construction and educational content designed to reduce social, emotional, and cultural barriers to participation in financial markets. We partner with higher education institutions, large financial services firms, community and professional organizations, corporate employee resources groups and professional sports teams, enabling the Black community to access financial investment tools, financial resources, and guidance necessary to build lasting wealth, equity, and equal opportunity. Stackwell recently completed a Series A financing round, positioning the firm well for breakout growth in 2024 and beyond.



Head of Program Operations and Delivery Role: 

Stackwell partners with financial services firms, HBCUs, community organizations, and professional sports teams to grow and support financial wellness for students, small business owners, and consumers of color. Within every partnership, we engage program sponsors and community organizations to provide seed grants and financial education to program participants. This role will focus on leading the onboarding, delivery, and execution of partnership programs for program participants and program sponsors. The Head of Program Operations and Delivery will lead the execution of partnership programs, collaborating with our heads of partnership and community.  The ideal candidate will have strong program management, professional services, and/or partnerships operations experience, with an interest in financial services and fintech.  


Responsibilities

  • Responsible for the onboarding, delivery and execution of partnership programs, and ongoing relationship management.
  • Leading program participant engagement and support; addressing user concerns, providing support and escalation, facilitating user engagement to enhance user experience and satisfaction.
  • Delivery of impact metrics and quarterly reporting to program sponsors. 
  • Working cross-functionally and with external partners to ensure the partnership programs and platform aligns with broader goals, needs, and strategies.
  • Continuous improvement of platform and partnership program delivery through innovation; optimizing processes, exploring new technologies and industry trends 
  • Monitoring platform performance and user engagement metrics, providing insights to the leadership and partnerships sales to inform decision making.
  • This role reports directly to the COO.



Qualifications

  • 10+ years of program management, professional services, and/or partnerships operations experience, with an interest in financial services and fintech. Prior startup experience a plus.  
  • Ability to understand the strategic goals and objectives of our partners and communicate with them effectively. Experience advocating for partners and getting stakeholder buy-in to address partner feedback.
  • Relationship building and collaboration skills with a proven ability to motivate through influence and connection. Ability to develop credibility and respect with individuals at all organizational levels.
  • A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change.
  • Creative problem solver. Able to identify real obstacles and viable solutions.
  • Comfort working in a fast-paced, dynamic environment.
  • Role is remote but ideally based in Boston or NYC, which is where most of the team is based. 


About You

  • You have high emotional intelligence (EQ) and empathy, and can use this to communicate with Stackwell partners and users (some of whom have fear and mistrust of financial markets due to historical exclusion) in a culturally congruent way. 
  • You have strong leadership skills with a team-oriented and collaborative approach to work.
  • You are a strong project and team manager who drives organizational efficiency and keeps initiatives on track with very little oversight.
  • You are versatile and have the ability and willingness to flex across various roles, responsibilities within the organization. 
  • You are comfortable directly challenging opinions, assumptions, and actions, but always get behind the decisions that are in the best interest of the company.
  • You are driven by a personal passion for Stackwell’s mission to close the racial wealth gap.


Working at Stackwell

  • This position is full time. Stackwell was founded in Boston, but our team works remotely. Work hours can be flexible but covering regular trading hours for the U.S. stock market will be required.


Stackwell is committed to supporting our team members across work and life. As a Stackwell employee, you will receive:

  • Competitive salary, performance-based bonus compensation and equity
  • Outstanding benefits (medical, dental, vision, and life)
  • 401(k) with employer match
  • Unlimited PTO that we encourage you to take
  • Ongoing professional growth and team building opportunities


Everyone is welcome at Stackwell. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


  • Head of Operations

    4 days ago

    Boston, United States BIC Corporation Full time

    **Head of Operations** 5554 Manufacturing Boston, MA, US For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up...

  • Head of Programming and Operations

    20 hours ago

    Boston, MA, United States Schneider Electric Norge AS Full time

    Does the idea of delivering AI based projects solving energy and automation domains excite you? Are you looking forward to applying your strong project management and people skills to solve complex challenges our customer face? Are you fascinated by the interactions between complex business processes and technology while ensuring customer success? Here at...

  • Head of Operations

    4 days ago

    Boston, United States BIC Corp Full time

    For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an...

  • Head of Clinical Operations

    4 days ago

    Boston, United States Ensoma, Inc. Full time

    Position: Head of Clinical Operations Location: Boston, MA Job Id: C0001 # of Openings: 1 We are seeking an experienced, collaborative, and motivated individual to serve as Head of Clinical Operations for Ensoma's gene therapy programs. This role offers an opportunity for a versatile leader with deep clinical operations expertise to become an integral...

  • Head of Operations

    2 weeks ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Head of Operations

    4 weeks ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Head of Operations

    4 weeks ago

    Boston, United States TriSearch Full time

    Grow as our Client GrowsOur client is a $10M (and growing FAST) brand specializing in Indoor / outdoor games/sports equipment with a commitment to excellence and customer satisfaction, we provide high-quality products to retailers across the world.As they continue to grow and expand operations, they hired us to help find a dynamic and experienced Head of...

  • Medical Delivery Courier

    2 weeks ago

    Boston, United States NOW Delivery Full time

    NOW Delivery is a locally owned and operated customized logistics company, since 1984 we have proudly served customers throughout the Northeast. We provide a 24/7 critical service for healthcare organizations in our community. **Our couriers are responsible for emergency deliveries for local hospitals and businesses, in Massachusetts. We are seeking...

  • Global Head of Clinical Operations

    6 days ago

    Boston, United States VIDA Connected Specialists Full time

    Global Head of Clinical Operations - NeuroRemote based: East Coast, but will consider Mid-West or West Coast if exceptionalVIDA continue to partner with a pioneering start-up in the field neurostimulation.To align with our clients clinical strategy we are now seeking a highly experienced clinical leader with experience in the field of stroke, neurology or...

  • Global Head of Clinical Operations

    20 hours ago

    Boston, MA, United States VIDA Connected Specialists Full time

    Global Head of Clinical Operations - NeuroRemote based : East Coast, but will consider Mid-West or West Coast if exceptionalVIDA continue to partner with a pioneering start-up in the field neurostimulation.To align with our clients clinical strategy we are now seeking a highly experienced clinical leader with experience in the field of stroke, neurology or...

  • Delivery Specialist

    2 weeks ago

    Boston, United States UNITS of Southeast MA Full time

    Job DescriptionJob Description Delivery Specialist / Operations Manager for the Boston Area UNITS Moving & Portable Storage of Southeast Massachusetts is hiring a Delivery Specialist / Operations Manager to manage deliveries of storage containers around the greater Boston market. This includes loading and unloading portable storage containers at the Facility...

  • 55ip - Head of Product Delivery - Executive Director

    1 month ago

    Boston, MA, United States JP Morgan Chase Full time

    Positions available in New York, NY and Boston, MAJob Summary:We are looking for an entrepreneurial Head of Product Delivery to help innovate, lead and execute product initiatives across the company. Reporting to the Chief Product Officer, this position will manage a team of product managers/owners and work with cross-functional teams of...

  • Head of Compensation and HRIS

    2 weeks ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Head of Compensation and HRIS

    2 weeks ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Head of Compensation and HRIS

    2 weeks ago

    Boston, United States Benson Executive Search Full time

    This well respected, global, diverse organization is looking for a Head of Compensation and HRIS. Their culture is one of innovation, collaboration, curiosity, and inclusivity.This Head of Compensation & HRIS will be an important, influential leader within a transformative HR team. They will provide subject matter expertise in compensation while leading...

  • Operations Manager

    4 days ago

    Boston, Massachusetts, United States Jeremiah Program Full time

    ABOUT JEREMIAH PROGRAM Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race...

  • Head of Revenue Operations

    3 weeks ago

    Boston, United States Starry Group Full time

    About Starry: Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless...

  • Head of Revenue Operations

    2 months ago

    Boston, United States Starry Full time

    Job DescriptionJob DescriptionAbout Starry:Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people...

  • Operations Manager

    3 days ago

    Boston, United States Jeremiah Program Full time

    Job DescriptionJob DescriptionABOUT JEREMIAH PROGRAM Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is...

  • Head of Finance

    3 days ago

    Boston, United States Activate Care Full time

    Candidates for the Head of Finance role, should reside within MA and would need to be able to go on site or in office several times a month About Activate Care: At Activate Care, we're on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations...