HVAC Technical Service Representative
2 weeks ago
Assist Service Technicians with troubleshooting electrical, combustion, and mechanical issues on oil, gas furnaces, and air conditioners
Assist all Thermo Pride customers (homeowners) with parts identification, numbers, and technical issues
Answer technical related emails from our company website
Support for the internal customer service department
Review and approve heat exchanger and compressor warranties, while maintain a data base and providing proper paperwork to the Warranty department
Work with warranty department regarding returns and credits on new equipment field failures
Review equipment manuals as requested by Engineering
Assists in technical liaison services between management, production department, sales department and customers with newly developed techniques or practices in processing company products, and to inform customers of new types, specifications, and end-users of products.
Will review product specifications with customer and or salesperson.
Will assist management on special projects as required.
Answers telephone and will respond to faxes/E-Mail on questions of a technical nature.
Will be traveling some. Qualifications/Requirements: High School Diploma or General Education Degree (GED); or 3-5 years related experience and/or training; or equivalent combination of education and experience
Strong understanding of gas and oil furnace service, installation, and troubleshooting as well as air conditioning
Understand electrical circuits and combustion analysis on oil and gas furnaces plus air conditioning
Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.
Individual should have knowledge of basic word processing software.
Strong communication / people skills Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We offer a comprehensive benefits package including, but not limited to: Medical , dental, and vision coverage available on the 1st day of hire.
401k plan with match
Biweekly pay
11 paid holidays
Vacation time
75% tuition reimbursement after 6 months
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