Manager, Technical Services

3 weeks ago

NC, United States Pure Storage Inc. Full time

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

* For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
* Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
* Industry analysts and press applaud Pure's leadership across these dimensions
* And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

SHOULD YOU ACCEPT THIS CHALLENGE

Pure Storage Support is growing and going virtual on the East Coast This is an exciting time for Pure as a company and we hope that you want to be a part of that excitement too

Let's start by telling you a little bit about Pure Storage Technical Services. We have Support centers in North America, Europe and Asia.. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so The Puritan culture focuses on 5 key values - Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.

We are looking to hire a Manager, Technical Services to join our 24x7 support team in Raleigh, North Carolina.

* Experience developing strong teams and individuals through recruiting, performance management and team professional development


* Performance history in identifying and solutioning for process improvements and a vision for scalability improvements


* Track record in successful cross-functional collaboration with other internal business units and stakeholders


* Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources


* Thought leadership, innovative mindset and ability to operate with minimal supervision


* Ability to be flexible with shifts with advance notice


* Ability to participate in on-call\after hours support rotation


* Participate in or contribute to projects as assigned



Responsibilities

* INSERT JOB RESPONSIBILITIES

Qualifications

WHAT YOU NEED TO BRING TO THIS ROLE

* 5+ years of experience in customer-facing, technical services related work.


* 3+ years of experience in direct leadership as a people manager


* Must be willing to work the following shift: Mon - Fri from 8:00 am - 5:00 pm EST


* Track record in developing strong teams through recruiting, performance management and team professional development.


* Experience in the foundations of troubleshooting complex technical problems.


* Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)


* Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus


* Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus)


* Strong Project Management skills


* Good communications and organizational skills



#LI-REMOTE #LI-HYBRID #LI-ONSITE

Pay Range

USD $115,000.00 - USD $173,000.00 /Yr.

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOU-CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

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