Customer Success Manager

4 weeks ago


San Francisco, California, United States Oomnitza Full time

As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success.

We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats.

Responsibilities:

  • Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
  • Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
  • Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
  • Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
  • Schedule customer feedback sessions and identify areas for product improvement
  • Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Qualifications:

  • Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
  • Business savvy with an ability to translate business needs into data and product requirements
  • Excellent verbal and written communication skills
  • Extremely strong presentation capabilities
  • Self motivated and comfortable in an ever changing agile environment
  • Basic understanding of API's/Web Services and how they function
  • Intermediate knowledge of complex technology user workflows
  • Knowledge and basic triage ability of HTTP Error Messages
  • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:

  • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
  • Market-competitive salary + equity
  • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this position is: $105-126k



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