Head of Technical Programme Management

6 days ago

Everett WA, United States Amazon Web Services, Inc. - A97 Full time

Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience) team with in SMGS, is looking for a passionate, innovative, committed Sr. Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. As well as partner with product managers and stakeholders to help support the strategic deliverables while working with engineering to support important technical efforts. The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators. The role is a hybrid of having deep technical knowledge and being instinctive on how to enable the most effective Field organization on earth to delight AWS customers. We accomplish this by delivering a best-in-class Field experience through: * Integrated, personalized experiences * Secure data and contextualized insights supporting the entire customer journey * Machine learning and generative AI (GenAI) to deliver a step change in Field productivity and customer experience.
You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run. Partner with developers, architects and QAE/SDET teams to design, build and implement enterprise Salesforce cloud solutions to enable successful delivery of programs to business.
- Facilitate and oversee code review sessions to ensure design and configuration is consistent across the applications and standards have implemented.
- Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.
- Collaborate with partner teams to define deliverables, roadmaps, accompanying documentation for projects and programs.
- Work with a cross-functional scrum teams to deliver projects in iterative release cycles.
- Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.
- Create, maintain and communicate project status, metrics to stakeholders.
We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will be joining a team that is diverse and experienced in all aspects of Salesforce Development and are willing to collaborate with and mentor new members. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Bachelor's degree computer science and or related field, or equivalent experience.
- 5+ years of technical program management working directly with software engineering and cross functional teams experience
- 3+ years of software development experience
- Proficiency in project/program management tools, standards and practices
Track record of successfully delivering complete systems (hardware, firmware, software) on time, to scope, with high quality.
- Ability to regularly engage with senior stake holders and influence across the organization.
- Work experience in Salesforce and or any CRM systems
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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