Head of operations

Found in: Jooble US O C2 - 2 weeks ago

Boston MA, United States Wayfair Full time

Full job description

CastleGate Forwarding (CGF) at Wayfair is a fast-growing digital freight forwarder representing the inbound leg of Wayfair’s proprietary, end-to-end CastleGate Logistics offering. CGF seamlessly delivers inventory from factories in Asia to destinations in North America and Europe on behalf of our Wayfair suppliers. Services include origin trucking, consolidation/deconsolidation services, ocean carriage, destination drayage, and landside equipment management. Services are provided to the suppliers who sell on Wayfair.com and can feed either the CastleGate warehouse and fulfillment network or the supplier’s dropship network. CGF executes through a continuously maintained and managed set of third-party ocean carriers, drayage/trucking carriers, and other vendors.

Key to the success of our services is cost-efficient, reliable and high-quality drayage service from destination port to final location. Drayage service execution and quality are driven by leaders in North America and Europe.

As the head of North America (NA) Drayage Operations, you will lead a ~15-person team responsible for the speed, cost, and quality of a drayage operation serving the U.S. and Canada. In this role, you will also support tech tool development, data system completeness and accuracy, the accurate inbound visibility and planning for the broader CastleGate warehouse network in NA, and lead customer service activities related to drayage service. As the NA leader you will need to set the NA drayage vision and motivate both your direct team and cross-functional stakeholders in support of CGF strategic objectives. Just as important will be translating this vision into an execution roadmap, driving both process improvements as well as consistently achieving weekly performance targets.

What You’ll Do

  • Lead a ~15-person team of regional drayage managers and centralized execution team
  • Own the long-term drayage vision and strategy, establishing a 12-18 month roadmap to build and refine the drayage product
  • Drive weekly performance to speed, cost, and quality targets, root-causing and taking corrective action as needed on misses
  • Manage the performance of national and regional drayage carriers through weekly and quarterly business reviews
  • Minimize accessorial exposure in support of drayage financial goals and margin targets
  • Identify opportunities for systematic process improvements, partnering with Tech, Finance and Sales as needed to enable
  • Provide executive-level updates on key initiatives and/or problems being worked, both in written presentations and verbal communications
  • Execute on cross-functional initiatives, driving (vs. supporting) when needed, relying on strong relationship-building and communication to move things forward

What You’ll Need

  • Bachelor's Degree required (preference in supply chain, business, engineering, finance); Master’s Degree a plus (but not required)
  • 6-10+ years of experience in international logistics or supply chain, at least 5 in drayage operations or related services like warehouse receiving, truck management, port operations, ocean freight, transportation brokerage, or freight forwarding
  • Data and process-oriented, comfortable learning data analysis tools
  • Excellent communication skills, both written and verbal
  • Demonstrated ability to thrive as part of a team or individually
  • Ability to develop strong internal and external relationships with stakeholders
  • Comfort working in a fast paced environment with things that change often
  • Desire to set goals for development and the steps to achieve them
  • Experience in Excel or Google Sheets, SQL or GBQ a plus

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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