Marketing Manager

3 weeks ago

Peachtree Corners GA, United States Mansions Management Company Full time

The Marketing Director is an upfront and hands-on representative of Mansions Senior Living Communities. This position requires personnel to be professional, courteous, outgoing, compassionate, and at all times observe company policy. Under the supervision of the Executive Director, The Marketing Director is responsible for all phases of the sales and marketing process that will ensure occupancy and revenue growth consistent with community and competitive expectations and positioning. These areas include strategic market planning and execution of such plan, competitive intelligence, ability to relate with seniors and the adult child compassionately and be a good educator and influencer. The Marketing Director must be able to manage the multiple variables of lead management, business development, event planning and outreach, advertising and social media as well as being creative with a sense of urgency and enthusiasm. They build deep connections with their prospects, residents, professional referral sources and their internal team.
Ideal candidate should have TWO or more years of experience in leasing, sales, marketing, hotel, hospitality, senior living or property management.
Must provide valid employment documents
Willingness to travel to other Mansions Senior Living Communities for emergencies or fill-in shifts
Customer service: includes professional, prompt and courteous correspondence with residents, visitors, contractors, coworkers and supervisors
Flexible to work evenings or weekends as needed
Self-motivated, able to work with/without supervision
Potential for “on-call” for fill-in shifts; could require evenings, overnights or weekends for emergencies
Maintain an accurate and a thorough knowledge of all the aspects of the property, specifically in areas such as community policies, safety and emergency procedures, etc.
Must be able to walk, sit, stand, bend, or kneel throughout shift. Follow up with internet leads & referrals, answer prospect calls, schedule appointments, conduct community tours and promote community features
Ensure best curb appeal possible for marketing flags, signs, banners, balloons, etc.
Maintain thorough product knowledge of your community and that of competitors
Maintain prospect traffic and leasing data in the computer, and assist with other computer data entry as necessary
Prepare and submit resident applications to the Executive Director for approval
Collect application fees and deposits.
Prepare & deliver new resident gifts and move in packets
Assist with planning and hosting resident functions
Coordinate necessary repairs, make-ready and housekeeping activities with Executive Director
Inspect units for move-ins to ensure apartments are ready
Maintain an open line of communication with the Executive Director and Corporate Directors to ensure cohesiveness of working environment & resident satisfaction
Ability to overcome objections with confidence to show value, explaining the benefits of choosing our community over the competition
Showcase and highlight the value of experiencing an enriched retirement in one of our communities
Assist in current residents needs at front desk. Answer phones and other general office duties as needed
Willingness to assist with other job duties whenever necessary to help the success of the community and comfort of residents
Must have basic knowledge of computers; MS Office, MS Excel, internet and social media
Provide a positive customer first impression experience with meticulous building readiness, tastefully decorated model rooms and a warm and delightful reception from staff that embraces our GOLD Star Service standard.
Ensure marketing & advertising flags, balloons, or other materials look clean & fresh thru the day
Market Planning: Develop and implement a creative marketing plan that is executed in collaboration with the community leadership team. This includes an annual business plan and a minimum of quarterly updates in an effort to meet community occupancy and revenue goals.
Selling from the HeART: Consistently utilize all tools of the sales process that build deep connections through personal discovery, intentional problem solving and creative follow up
Lead Management: Comply with all The Mansions expectations, data management and reporting in Sherpa.
Establish and communicate The Mansion brand message of the community to potential professional sources consistently and professionally
Events: Plan, implement & execute Marketing Events to bring new referral sources & prospects into the Community and keep residents & family members connected. 1 Marketing Event is required per quarter for each of the following categories: Follow The Mansions move-in guidelines for a smooth transition into the community that begins to build a positive relationship for resident, family and staff. Know the Lease Agreement, Policies, & Resident Orientation Handbook.
PR/Advertising/Social Media: Request approval for all publications, releases, posts and marketing materials with Corporate to assure consistency and uniformity of The Mansions brand.
FULL-TIME
Salary, exempt from overtime (weekly 40 hours minimum)
Employer matched retirement option

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