Medical Administrative Assistant
4 weeks ago
Shift Start Time:
8 AM Shift End Time:
5 PM Additional Shift Information:
Weekend Requirements:
Hourly Pay Range (Minimum - Midpoint - Maximum):
$Provide clinical nursing support to the patients by demonstrating technical expertise and competence, within the established scope of practice. Certification of completion of a Medical Assistant Program.
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Experience in customer service, computer skills, and phones in an office setting.
~ Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
~ Hospital Corpsman (HM) - US Navy -PREFERRED
Clinical skills Demonstrates clinical nursing skills, measured by providing direct patient care and successfully performing nursing tasks in assigned area. Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures. Maintains current knowledge of medications and administration techniques. Returns phone calls according to provider instruction. Clearly documents information in patient's clinical record or departmental logs. Provides specific educational materials and individual teaching in partnership with providers. Participates in clinical projects as directed by provider, manager, supervisor, or director. Demonstrates clear knowledge and accountability of quality regulations and standards for the department. Assists in maintaining quality assurance book/list on unit.
Communication and teamwork Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs. May act as preceptor for new Medical Admin Assistants. Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members. Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned. Attends and participates in departmental and unit activities such as meetings and training. Courtesy shall be reflected by and measured by a composite of the following: based on 4 supervisory observations conducted during the year, physician, patient and peer feedback, and Patient satisfaction Survey results. Greets patient/physician/co-worker/visitor by making eye contact, smiling, acknowledging person by name, and using a pleasant adult-to-adult tone of voice. Explains provider delays to patients and offers alternatives to patients at time of registration or when patients are waiting in lobby areas. Adheres to Sharp Healthcare policies and procedures regarding confidentiality. Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 4 rings, announces caller before transfer, answers all phones in areas).
Department operations Prepares and monitors schedules, labels and reports accurately per department guidelines and within established time frames. Offers information and education to patients on customer services such as van shuttle, Nurse Connection, and educational classes, and assists patients with necessary forms and directions. Knows procedure for activating appropriate emergency response systems (code blue, fire, etc.) Notifies provider or nurse immediately of any potential emergency in waiting area. Follows established cash receipt policy and procedure for collection of co-payments, balances and secures cash drawer, and prepares daily deposit. Familiar with patient account and billing information. Answers phone within four rings with name and department, asks before placing caller on hold and waits for response, checks back with callers holding and offers alternatives, announces call to connecting party when transferring a call, and thanks the caller. Takes complete messages that are formatted and spelled correctly and use correct medical terminology. Safety Maintains environmental and equipment safety and reports potentially hazardous situations to Supervisor. Attends all mandatory safety training in-services. Demonstrates knowledge of fire and disaster procedures.
Typing skills Types proficiently and accurately, at a minimum of 30 words per minute with zero to two errors. Medication administration proficiency is necessary.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; Hospital Corpsman (HM) - US Navy;
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