Director, Site Performance Management

Found in: Jooble US O C2 - 2 weeks ago


San Francisco CA, United States Quince Full time

Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
We believe in real price transparency, for both our customers and factory partners. FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes.Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
You will identify the incentives that turn our customers into super-fans and make them fall in love with the brand. You will own the tech stack to enable our loyalty program including managing engineering resources to create a truly unique, world-class program.
Fully own our customer loyalty program from financial investment to performance and tech stack
Own the refer-a-friend program across incentives, adoption, and overall performance for both retention and acquisition
Deep dive our existing loyalty program to understand potential optimizations, financials, and customer satisfaction with the program
Create testing roadmap for loyalty incentives that is focused on driving incremental repeat revenue per customer, # of categories shopped, and overall LTV
Partner with engineering to build custom loyalty features and a robust site and mobile app presence
Test ways to "gamify" shopping and give customers a reason to come back to the site & app organically on a regular basis
Partner with finance team to minimize financial liabilities while maximizing customer participation
Detect fraud and implement processes and rules to prevent fraud and gaming of program
Experience managing a loyalty program for a large customer base
Ability to project manage complex and technical software implementations - ability to write a product spec and manage engineers
Creative and out-of-the-box thinking - we don’t want to build a “standard” loyalty program
Experience with mobile apps a plus
We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
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