Head of Strategy, Global Support Portfolio San Jose, CA Customer Services

Found in: Jooble US O C2 - 2 weeks ago

San Jose CA, United States Zscaler, Inc. Full time

**Head of Strategy, Global Support Portfolio**

* San Jose, CA, USA

* Employees can work remotely

* Full-time

* Department: Customer Services

**Company Description**

Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the worlds largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

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**Job Description**

The Global Customer Services team at Zscaler is growing in both size and revenue and we are looking to continue this scale at a hypergrowth speed. As the Head of Strategy, you'll own the ideation, design, and development of new support offerings for Zscaler to continue to scale at our rapid growth pace

**We'll count on you to:**

* Lead the overall global strategy for support portfolio offerings to drive higher customer satisfaction and business operations excellence.

* Work closely with customers and internal stakeholders such as Product Management, Product Marketing, Customer Success, Professional Services, and Sales to coordinate and design support offerings to provide the highest level of solution optimization and value

* Define and execute GTM strategy globally for all support offerings

**Qualifications**

**You'll bring:**

* A mindset of customer obsession, open communication, teamwork, innovation, and passion.

* A proven track record in developing support portfolio management for SaaS, PaaS, and IaaS organizations (preferably with security and network technologies).

* An entrepreneurial approach with data-driven decision making to support portfolio development

* Exceptional leadership in defining the global support services roadmap, driving support GTM initiatives, establishing pricing models, and identifying new opportunities

* An understanding of the land and expand approach within large enterprises customers relative to support services

* Excellent client relationship management skills, and ability to serve as a trusted advisor

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

**What You Can Expect From Us:**

* An environment where you will be working on cutting edge technologies and architectures

* A fun, passionate and collaborative workplace

* Competitive salary and benefits, including equity

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**What You Can Expect From Us:**

* An environment where you will be working on cutting edge technologies and architectures

* A fun, passionate and collaborative workplace

* Competitive salary and benefits, including equity

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Videos To Watch**

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