Senior Director of Customer Support Portfolio San Francisco, CA Customer Services

Found in: Jooble US O C2 - 2 weeks ago


San Francisco CA, United States Zscaler, Inc. Full time

**Senior Director of Customer Support Portfolio**

* San Francisco, CA, USA

* Employees can work remotely

* Full-time

* Department: Customer Services

**Company Description**

Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile and cloud-first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the worlds largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

Stay Connected:

LinkedIn:

Twitter:

Facebook:

**Job Description**

The Global Customer Services team at Zscaler is growing in both size and revenue and we are looking to continue this scale at a hypergrowth speed. As the Sr. Director Support Portfolio Management, you'll own the ideation, design, and development of new support offerings for Zscaler to continue to scale at our rapid growth pace

**We'll count on you to:**

* Lead the overall global strategy for support portfolio offerings to drive higher customer satisfaction and business operations excellence.

* Work closely with customers and internal stakeholders such as Product Management, Product Marketing, Customer Success, Professional Services, and Sales to coordinate and design support offerings to provide the highest level of solution optimization and value

* Define and execute GTM strategy globally for all support offerings

**Qualifications**

**You'll bring:**

* A mindset of customer obsession, open communication, teamwork, innovation, and passion.

* A proven track record in developing support portfolio management for SaaS, PaaS, and IaaS organizations (preferably with security and network technologies).

* An entrepreneurial approach with data-driven decision making to support portfolio development

* Exceptional leadership in defining the global support services roadmap, driving support GTM initiatives, establishing pricing models, and identifying new opportunities

* An understanding of the land and expand approach within large enterprises customers relative to support services

* Excellent client relationship management skills, and ability to serve as a trusted advisor

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

#LI-BMZ

**What You Can Expect From Us:**

* An environment where you will be working on cutting edge technologies and architectures

* A fun, passionate and collaborative workplace

* Competitive salary and benefits, including equity

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**What You Can Expect From Us:**

* An environment where you will be working on cutting edge technologies and architectures

* A fun, passionate and collaborative workplace

* Competitive salary and benefits, including equity

Additional information about Zscaler (NASDAQ: ZS ) is available at .

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Videos To Watch**

Senior Director of Customer Support Portfolio

* San Francisco, CA, USA

* Full-time

#J-18808-Ljbffr
  • Addiction Medicine

    Found in: beBee S US - 2 weeks ago


    San Francisco, United States San Francisco Department of Public Health Full time

    Working under the Medical Director to protect and promote the health of all San Franciscans. San Francisco Department of Public Health strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. ​ Each facility within SFDPH supports a unique population and need within the...


  • San Francisco, CA, United States Udemy Full time

    ???? **Privacy Notice****Director, Udemy Business Customer Support** San Francisco, California / Global Customer Operations Global Customer Operations / Full-Time Udemy is a global marketplace for learning and teaching online. More than 40 million consumers and 7+ thousand companies around the globe trust Udemys technical & soft skills to close the skills...


  • San Francisco, United States BASS MEDICAL GROUP Full time

    We are currently looking for an **audiologist** to join our ENT practice, partnered with BASS Medical Group, in **San Francisco, CA**. - Outstanding opportunity to join our well-established ENT practice and work alongside 7 otolaryngologists, 1 audiologist, 1 audiology tech, and a tenured support staff - Our practice provides the full scope of evidence-based...


  • San Francisco, United States HMG Careers Full time

    About the job Insurance Customer Service and Sales San Francisco, CA We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. You will work remotely to serve clients and offer...


  • San Francisco, United States Everlane Full time

    **Director of Customer Experience** at Everlane San Francisco, CA At Everlane, we want the right choice to be as easy as putting on a great T-shirt. Thats why we partner with ethical factories around the world. Work with high quality and more sustainably sourced materials. And share the actual cost of every product we make. But theres a lot more work to be...

  • Retail Clerk

    1 week ago


    San Francisco, United States Topus Full time

    **Position:** Japanese Bilingual Retail Clerk / Customer Service **Industry:** Japanese Retail **Location:** San Francisco, CA **Pay:** DOE **Status:** Full time + Excellent benefits **JOB DUTIES:** * Customer service, Cashier, attendant: answering questions, opening and closing the register. * Inventory Stocking and Merchandising: replenishing stock as...


  • San Francisco, California, United States City and County of San Francisco Full time

    Job Description As the Community Investments Director, they will support the Community Investments (CI) team to administer over $8 million in annual grant investments, develop community engagement activities, and increase technical assistance and professional development workshops for San Francisco artists, arts organizations, and historically marginalized...

  • Assistant Director of Customer Experience

    Found in: Jooble US O C2 - 1 week ago


    San Francisco, CA, United States Actweb Full time

    **Assistant Director of Customer Experience**** San Francisco Full Time****Job Details****Assistant Director of Customer Experience** CLS TS Transportation Services Full Time 64483BR Job Summary The Department of Transportation Services at the University of California, San Francisco (UCSF) provides essential transit, parking, and commuter services that...

  • Territory Sales Manager

    Found in: Jooble US O C2 - 2 days ago


    San Francisco, CA, United States Return to CHAMPRO Full time

    Territory Sales Manager - San Francisco, CA Sales | Remote in San Francisco, CA | Full Time | From $25,000.00 to $30,000.00 per year Job Description About Us: CHAMPRO is a growing branded manufacturer of team sports equipment and apparel. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel...

  • Director of Operations

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States San Francisco Department of Public Health Full time

    Job DescriptionJob Description FOR CONSIDERATION, YOU MUST APPLY FOR THIS POSITION ON OUR SFDPH CAREERS PAGE Under the direction of the Director of JHS and/or Deputy Director of JHS, the Director, Operations & Equity, provides the following JHS-wide senior-level management functions: responsibility and oversight for administration/operations, budget,...

  • Aquatics Director II

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States YMCA of San Francisco Full time

    Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a...

  • Assistant Store Manager

    Found in: Lensa US P 2 C2 - 2 weeks ago


    San Francisco, United States Adidas AG Full time

    ***Creators-*** If you want to build a tomorrow better than the day that came before, youre a creator. Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just dont see. Job Title: Assistant Store Manager - San Francisco 6531, San Francisco, CA...

  • Territory Sales Manager

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States igus Inc. Full time

    dry-tech Territory Sales Manager - San Francisco, CA **Territory Sales Manager - San Francisco, CA****dry-tech bearings division***igus Inc. is a leading manufacturer of innovative polymer machinery components including cable carrier systems, bearings and linear guides. We are looking for full-time Outside Technical sales representatives to represent our...

  • Associate Director of Clinical Inclusion

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States YMCA of San Francisco Full time

    Associate Director of Clinical Inclusion Mental Health Services Executive Director Salary range: $82,624 to $90,000 per year Careers with a Cause Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities...

  • Associate Program Director

    Found in: Jooble US O C2 - 1 week ago


    San Francisco, CA, United States YMCA of San Francisco Full time

    Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a...


  • San Francisco, United States YMCA of San Francisco Full time

    Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job--we offer you a career with a future...

  • Development Director

    Found in: Jooble US O C2 - 2 days ago


    San Francisco, CA, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing work * Welcoming staff * Generous benefits * Advancement opportunities Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco . . Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s...

  • Development Director

    Found in: Jooble US O C2 - 2 days ago


    San Francisco, CA, United States ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO Full time

    Life changing work * Welcoming staff * Generous benefits * Advancement opportunities Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco . . Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California's largest homeless...

  • Director of Product

    Found in: Jooble US O C2 - 1 week ago


    San Francisco, CA, United States Bolt Financial Inc Full time

    **Director of Product - Shopper** San Francisco, CA / Product / Full-time We are witnessing a massive shift in consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying...

  • Customer Success Manager

    Found in: Jooble US O C2 - 2 weeks ago


    San Francisco, CA, United States Token Transit Full time

    Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Full Time Remote Work Stock Options Token Transit lets people buy transit passes using their phones for over 160 transit agencies across North America. We sign contracts with public transportation agencies to provide an app, Token...