Remote Consultant
Found in: Jooble US O C2 - 2 weeks ago
Our client, a major bank in New York City, is looking for ITSM Process Excellence Consultant
Consulting position, initial term is 5 months with possible extensions and option hire.
Mostly remote job, may be 1 day every other week to commute to NYC Office Location, or as needed.
** NO H1b Visa Candidates can be considered.
IT Service Management Excellence Consultant
Will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities.
Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Review, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.
Respond to and support internal (IT) issues and requests as needed.
Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.
REQUIREMENTSExperience with ServiceNow
Excellent Microsoft Office tools skills, particularly Excel.
Excellent IT knowledge in financial industry and IT Governance.
Keywords: servicenow KPI KRI Excel banking financial IT governance ITIL ITSM
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