Customer Service Representative

2 weeks ago

Saint Louis MO, United States TEKsystems Careers Full time

*Job Description:* A customer service representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer service representatives can problem-solve, troubleshoot, and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The ideal individuals are customer-oriented and genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. *What Will Your Job Look Like?*

  • Accurately process customer's orders/correspondence by telephone, email, and online chat.
  • Process purchase orders and expedite orders.
  • Quote price and availability for standard parts
  • Process formal quotes for special products.
  • Assist customers with questions regarding their order, quote, or products.
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
*Skills & Qualifications:* All You Need Is...
  • High school diploma or equivalent
  • 2 Years' experience as a Customer Service Representative or related experience
  • Strong computer skills Microsoft Suite (Word, Excel, Outlook, Teams)
  • Excellent grammar, spelling, oral and written professional communication skills.
  • Possess problem-solving skills.
  • Must have a friendly, upbeat personality and a desire to please customers.
Even Better If You Have…
  • Knowledge of manufacturing is a plus.
  • Familiarity with CRM systems and practices
  • The ability to work in a fast-paced and multi-tasking environment is preferred.
  • Experience with Zendesk or other ticketing system
  • Experience with VOIP phone system
*For Contract to Hire Positions:* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
  • Experience Level:*
Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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