System Administrator/Help Desk Support

3 weeks ago

Jacksonville FL, United States iVenture Solutions Full time

Systems Administrator, you will not only play a key role in managing IT solutions for our clients but also take on a technical leadership role focused on mentorship, coaching, and team development. The ideal candidate will bring technical expertise, a passion for continuous learning, and the ability to inspire, motivate and work with the Technical Team Lead to help develop a high-performing team.
What you'll be doing as an IT Senior Systems Administrator...
Manage IT systems within the framework of managed services and service level agreements
Perform root-cause analysis and advanced technical troubleshooting
Conduct real-time knowledge-sharing and training to assist with service issues
Performance Optimization:
Work closely with team members to optimize IT systems for performance and efficiency
Identify opportunities for process improvements, business security and implement best practices
Produce and maintain detailed technical and training documentation
Typical week: 60% team escalation support, 20% client server/network support, 10% overflow coverage for team lead, 10% meetings and training.
Bachelor’s Degree, in IT/Business related field preferred, or equivalent experience
5+ years supporting current Windows server technologies, enterprise email systems, network infrastructure, and line-of-business applications. Detailed knowledge of current supported Microsoft Windows Server Operating Systems
Management of Microsoft Azure, Office365 and Exchange Server
Management of core network domain services, such as Active Directory, Group Policy, DNS, and DHCP
Fortinet, SonicWall, Cisco Meraki, and HP/Aruba)
Experience with Citrix XenApp/XenDesktop, Microsoft Windows RDS environments or other VDI technologies is preferred
VMWare, Hyper-V and SAN Storage Management)
Comprehensive benefits package which includes paid life insurance and paid long term disability.
Major emphasis on culture, team building and recognition.
Mileage reimbursement
On-going training on current technologies, paid certifications and training days
This position will require some in-frequent travel to the other client offices as needed.
For more than 20 years, iVenture has been solving IT problems by providing personalized service and solutions with a relentless commitment to service. iVenture is built on the foundation of delivering premium IT experiences, which guides every aspect of our operation. Relentlessly committed to the highest standards, iVenture drives resolution and inspires change by proactively resolving IT, cloud and cybersecurity challenges. With 20+ years of operations under our belt, we bring unparalleled technical experience to the service of others, for a better, more efficient and secure future.
No office politics, no dead-ends.

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