workforce management analyst

Workforce Management Analyst Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to...

Company DescriptionSpectrumJob Description Posting Job Description :JOB SUMMARYThe Workforce Management Analyst is responsible for analyzing call volume trends, preparing forecasts and providing scheduling recommendations for Charter contact centers.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the...

Job Title: Workforce Management AnalystStatus: Non-exemptReports to: Mgr - MSCC Workforce ManagementDepartment: Member Service Contact CenterJob Code: 4302Pay Range: $30.76-$35.00/HRWHO WE ARE:Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy...

Company DescriptionInfojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India.Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini...

DescriptionWe are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 16×7 environment.Key...

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workforce Management Analyst Location(s): Baltimore, MD Job Summary: Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center...

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

Job DescriptionThis position is responsible for configuration on Kronos Workforce Management system (Kronos WFC) including establishing standards and requirements, evaluating and directing enhancements, and implementing configuration solutions for payroll work rules and calculated accrual configuration to ensure the system is meeting local, state, federal...

The WFM Specialist 1- Real Time Analyst (RTA) is responsible for real-time management of the center and/or program’s service level performance and other KPIs. This includes ensuring that agents remain in adherence to their plotted on and off phone schedules and that activities continue to occur as planned or as best as performance allows. The RTA is...

Opportunity Overview:  The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team.  Your primary responsibilities will be on maximizing the utilization and benefit of our Workforce Management (WFM) platform.  Utilizing systems and analytics to optimize Cohere Health service, Clinical...

Bachelor’s degree in business, Human Resources, Finance, Information Systems, Supply Chain, Operations Management, or related field; equivalent experience considered.3-5 years of progressive experience in workforce management functionality in scheduling, time and attendance and reporting features or equivalent in a large, complex, multi-jurisdiction (U.S....

DescriptionThis position requires you to have a state phlebotomy license.  (Quest does not accept NHA licenses in CA, WA, NV). Workforce Management Analyst - Phlebotomy - West Hills, CA, Monday to Friday, 4:00 AM to 12:30 PM   Pay range: $88,540 - $102,520 / year  Salary offers are based on a wide range of factors including relevant skills, training,...

Responsibilities and Qualifications Core Role and PurposeThe Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap between tactical operations and strategic talent planning by defining standardized position roles, building...

Description SCOPE OF POSITION:  A Workforce Management Analyst ensures the call center is properly staffed and operates efficiently by forecasting call volume, scheduling staff, analyzing trends, and providing operational insights. This role directly supports service levels, productivity, and the member experience. Support the organization’s mission,...

**About TailorCare** TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest...

2+ years experience with Alvaria (formerly Aspect) Workforce Management platforms, including scheduling, forecasting and configuration management. Ability to manage dual-platform deployments and support CCaaS migration efforts. Proficiency in user management, work queues, activity codes, skills assignment, scheduling. Strong analytical skills for...

**This is a Fully Remote Job** **1. About Our Client:** The organization operates in the manufacturing, distribution, and forestry sectors across the U.S. and Canada. It manages a complex, multi-jurisdictional workforce spanning manufacturing sites, distribution centers, field sites, and corporate headquarters. The organization focuses on maintaining...

Responsibilities & Qualifications Core Role and Purpose The Cyber Workforce Management Analyst serves as the primary authority on cyber talent optimization, policy development, and framework compliance. This position bridges the gap between tactical operations and strategic talent planning by defining standardized position roles, building metrics to track...

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a...