Jobs: wfm analyst

Overview: Level: Staff IV Recruiter: Manuel Garcia Manager: Fernando Guerrero, Manager, WFM Reporting & Analytics   POSITION SUMMARY STATEMENT:  Create, optimize, and automate Dashboards and other Engagement Center metric reports. Provide the corresponding analysis on a daily, weekly, monthly, quarterly and yearly basis.  Develop & design visual...

Overview: The Analyst will assist with the collection and interpretation of complex labor data to create actionable results that will improve company processes. This individual must take large amounts of information, break it down into useful and manageable parts, and subsequently present their findings to Workforce Management team members to help implement...

Medline Industries, LP is the leading nationwide supplier of medical, surgical and pharmaceutical products to hospitals, nursing homes, HME providers, surgery centers, physician offices and home care/hospice settings. Due to continued growth, we are in need of a HRIS Kronos Analyst. The HRIS Kronos Analyst is responsible for the configuration,...

Overview: The Analyst will assist with the collection and interpretation of complex labor data to create actionable results that will improve company processes. This individual must take large amounts of information, break it down into useful and manageable parts, and subsequently present their findings to Workforce Management team members to help implement...

Workforce Management Analyst – Multiple Locations – Costco Wholesale Position Summary The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing...

Workforce Management Analyst Multiple Locations Costco Wholesale Position Summary The Workforce Management (WFM) Analyst will be responsible for evaluating call center metrics and providing in-depth analyses regarding trends and root causes for contact growth. This position will require specialized knowledge in contact center technology utilizing workforce...

**Essential Duties and Responsibilities **include the following (other duties may be assigned). - Analyze and forecast real-time patterns for multiple agent skills associated with varying interaction types to drive efficiency and productivity. - Assist in creating staffing plans and employee schedules to meet forecasted demand. - Coordinate the sensible...

About the Role:The Global Command Coordinator will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner. The position...

About the Role:The Global Command Coordinator will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner. The position...

About the Role:The Global Command Coordinator will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner. The position...

Job DescriptionJob Description*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Job Type: Full-time, In-Office 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more)...

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid About the role: The Workforce Management (“WFM”) Forecasting Associate is responsible for developing volume and staffing forecasting models to surpass...

Overview: Develop reporting dashboards for stakeholders that will allow them for better and more efficient decision making. Review reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. Frontend development on PBI. Training end users – I.e. consumer of the dashboards....

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Digital Support Systems Analyst Business Unit: Retail Operations Reports to: Varies by Assignment Position Overview: This position is responsible for supporting Contact Center technology, systems,...

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title:Digital Support Systems Analyst Business Unit:Retail Operations Reports to:Varies by Assignment Position Overview: This position is responsible for supporting Contact Center technology, systems,...

Boscov's Kronos Functional Analyst (Entry Level)This is an exciting opportunity for an entry-level professional to begin an enjoyable career in Human Resources Information Systems and workforce management. The ideal candidate will have room for professional growth by mastering the full capabilities of the Kronos platform through on-the-job learning, training...

Required Qualifications:5 years’ experience using VISIO to create Call Flows for Telephony platform5 years’ experience with Telephony Call Center Platform5 years’ experience with Data Analytics / Operational Reporting – Tableau, SQL, Excel5 years’ experience with IVR Computer Telephony Integration (CTI) Screen Pops on platforms such as Genesys,...

Summary Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE WAGE AND INVESTMENT DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Wage and Investment Service...

Position: Workforce Management CoordinatorShift: 1stPay: $30/hrLocation: On-site Warren, MIPosition OverviewThe Workforce Management Coordinator will primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled. The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key...

Summary Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at Duties WHAT IS THE SBSE-SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Small Business Self...