ivr engineer jobs in Phoenix

Position: IVR/WFM Systems/Verint Location: Any where in US Duration: Long Term Contract Job Description: Mandatory Skills: Verint WFM experience with hands on in Amazon Connect connectors and integration Hands-on configuration of Verint PaaS solution design Single Sign-On (SSO) integration Summary We are seeking a strong hands-on Verint Workforce...

Sonora Quest Laboratories/Laboratory Sciences of Arizona is seeking an IT System Engineer II to design, deploy, and support cloud-based voice, IVR, and omnichannel routing solutions. You will collaborate with telecom, network, and application teams to ensure reliable, secure, and scalable enterprise services in a healthcare setting.The role emphasizes...

Overview: Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration) Type: 6+ Month Contract (Potential to Convert) Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered Role Overview American Express is seeking a Lead Application Engineer to spearhead the design, development, and...

About the Company Founded in 2008, ClearOne Advantage has helped tens of thousands of clients address credit card balances and other unsecured debt—without upfront fees or bankruptcy. Based in Baltimore, Maryland, our 500+ employees work remotely. We’re a direct-to-consumer financial services company committed to treating people with respect and...

IT System Engineer II Join one of Arizona's leading diagnostic labs at Sonora Quest, where your expertise in CCaaS technology keeps our patients, providers, and care teams reliably connected. As an IT System Engineer II, you'll design, deploy, and support the cloud-based voice, IVR, and omnichannel routing solutions that make every patient interaction...

Primary City/State Phoenix, Arizona Department Name IT Data Processing-Ref Lab Work Shift Day Job Category Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your expertise in CCaaS technology keeps our patients, providers, and care teams reliably connected. As an IT System Engineer II, you'll design, deploy, and...

Job Description CCaaS-Five9-GCP-Senior Engineer (AWS Connect/ GoogleFive9/) Must Have Technical/Functional Skills • Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data ecosystem • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design,...

Primary City/State: Phoenix, Arizona Department Name: IT Data Processing-Ref Lab Work Shift: Day Job Category: Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your expertise in CCaaS technology keeps our patients, providers, and care teams reliably connected. As an IT System Engineer II, you'll design, deploy, and...

Job DescriptionJob DescriptionRole DescriptionThis is a contract on-site role for a CCaaS-Five9-GCP-Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely...

Tata Consultancy Services is seeking a Senior Engineer for a CCaaS-Five9-GCP position based in Phoenix, Arizona. The role demands deep experience with Google CCAI, AWS Connect, and Five9, focusing on designing and implementing scalable solutions for customer experience. The ideal candidate will lead integrations using Five9 APIs and cloud architecture...

Job Title: Principal Engineer II - Contact Center Technology & Operations Location: Block 23 What you'll do: As a Principal Engineer II, you'll provide your expert-level knowledge as the established authority in your domain as well as extensive knowledge across multiple domains to ensure solutions are safe, secure, compliant and reliable. You'll identify...

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp...

Senior Applied AI Research Engineer Voicegain · Fully remote · Compensation competitive for your market Voicegain builds speech-to-text and voice AI infrastructure. Our ASR runs inside production telephony systems — IVRs, contact centers, voice bots — where the audio is noisy, callers don’t follow the script, and “works on the benchmark” is not...

Genesys Admin Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration,...

Immigration sponsorship is not available for this position What You Can Expect You are the anchor of long-term technical success for some of Zoom's most complex enterprise contact center deployments. You own the ongoing technical relationship across a portfolio of MSO accounts running Zoom Contact Center and Zoom Virtual Agent, driving continuous...

UC Deployment Engineer Key Responsibilities include but not limited to migrating all IP phones, Analog Gateways, and/or Voice Gateways routers at VoIP sites from on-Premises infrastructure to Cisco UCM Cloud. Vetting test plans and conducting the post-implementation tests to ensure all VoIP devices working as expected. Migrating legacy Non-VoIP sites to...

Your Role In Our Mission The Director of Operations Analytics & Infrastructure leads three core functions in Ops: Analytics, Data Science, and Systems Infrastructure. Leading a total team of 24 across 4 direct reports in Phoenix, San Francisco, and remote locations, you will leverage data analytics, AI, and automation to drive business efficiency. Reporting...

Help Regulated Industries Succeed with AI-Powered CX and Be the Technical Voice Behind Every LinkLive Win. At LinkLive, we're building the next generation of AI-powered communications, and we're looking for a Senior Solutions Consultant to join our team and serve as a trusted technical advisor to prospects and customers. In this high-impact individual...

Your Role In Our MissionThe Director of Operations Analytics & Infrastructure leads three core functions in Ops: Analytics, Data Science, and Systems Infrastructure. Leading a total team of 24 across 4 direct reports in Phoenix, San Francisco, and remote locations, you will leverage data analytics, AI, and automation to drive business efficiency. Reporting...

Job Description As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and...