Jobs: incontact

Description Senior Solution Engineer This role will work closely with the Principal Solution Engineer, providing engineering and configuration support for the telephony systems used to support various business units; namely NICE inContact and its various integrations with related systems in the enterprise. Provides advanced Tier 3 technical support and...

Description Senior Solution Engineer This role will work closely with the Principal Solution Engineer, providing engineering and configuration support for the telephony systems used to support various business units; namely NICE inContact and its various integrations with related systems in the enterprise. Provides advanced Tier 3 technical support and...

Senior Solution Engineer This role will work closely with the Principal Solution Engineer, providing engineering and configuration support for the telephony systems used to support various business units; namely NICE inContact and its various integrations with related systems in the enterprise. Provides advanced Tier 3 technical support and assists with...

MUST be local to Phoenix, Arizona. You will not be considered if not. Must Haves: 1+ years experience in a technical support rolePast experience troubleshooting software, hardware, web-based solutions, or e-commerce platformsExperience working through a ticketing systemSharp personality and desire to grow with the companyProficient with Windows OS, mobile...

Position Summary: The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user...

Required Skills and Experience *5+ years' experience in a technical role focused on Microsoft TeamsIn-depth knowledge of Microsoft Teams architecture, features, and integrations, including experience with RingCentral PBXUnderstanding of call center solutionsProficiency in APIs and Power Automate or web hooks for automation/integration purposesStrong...

Job DescriptionJob DescriptionDescription:The selected intern will partner with VP of Customer Service, as well as other senior service leaders, to assist in portions of tactical work required to advance projects related to Customer Service synergies – namely telephony consolidation (between Five9 and InContact) and automated reporting enhancement (Qlik...

Required Skills and Experience *5+ years' experience in a technical role focused on Microsoft TeamsIn-depth knowledge of Microsoft Teams architecture, features, and integrations, including experience with RingCentral PBXUnderstanding of call center solutionsProficiency in APIs and Power Automate or web hooks for automation/integration purposesStrong...

Required Skills and Experience *5+ years' experience in a technical role focused on Microsoft TeamsIn-depth knowledge of Microsoft Teams architecture, features, and integrations, including experience with RingCentral PBXUnderstanding of call center solutionsProficiency in APIs and Power Automate or web hooks for automation/integration purposesStrong...

Job DescriptionJob DescriptionJob Title: Project Manager Senior - Call Center TechnologyLocation: Providence, RI HybridDuration- 12 Months Contract Extension Possible. The work authorization requirement for is US Citizen, Green Card Local consultants only (RI, CT, MA) no relocations and the consultant may be subject to an F2F Interview if needed....

CONTACT CENTER QUALITY AUDITOR POSITION SUMMARY The Contact Center Quality Auditor role monitors and measures customer interactions for adherence to the standards put in place internally and by Allied partners. The Contact Center Quality Auditor will prepare and present monitoring insights for agents to management to calibrate the performance of the...

CONTACT CENTER QUALITY AUDITORPOSITION SUMMARY The Contact Center Quality Auditor role monitors and measures customer interactions for adherence to the standards put in place internally and by Allied partners. The Contact Center Quality Auditor will prepare and present monitoring insights for agents to management to calibrate the performance of the Contact...

Job DescriptionJob DescriptionTitle: Project Manager - Call Center TechnologyDuration: 1 year (Possibility of extension)Location: Providence, RI (Onsite from Day 1)Number of Hours/week: 35hrs/WeekThe Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing...

Job DescriptionJob Description Project Manager Senior - Call Center TechnologyDuration: 1-year contract Extensions possibleLocation : Providence, RI onsite Local consultants only (RI, CT, MA) no relocations and the consultant may be subject to an F2F Interview when offered the position. Visa: US Citizen, Green Card or H1BWork Week: 35 HoursThe Project...

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.ResponsibilitiesScheduling and Calendar Management: Use depth of knowledge in construction and...

Job DescriptionJob DescriptionHCH Enterprises, LLC is seeking a Project Manager Senior. This is a full-time position with HCH Enterprises, LLC, contract position with the state of Rhode Island. The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations...

Job DescriptionJob DescriptionHCH Enterprises, LLC is seeking a Project Manager Senior. This is a full-time position with HCH Enterprises, LLC, contract position with the state of Rhode Island. The Project Manager Senior has overall responsibility for overseeing small to large projects from initiation to close-out. This will include providing recommendations...

Job DescriptionJob DescriptionDescription:Who Is Accuserve:Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix...

At HUB International , we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both...

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both...