calltower

CallTower Inc. in Salt Lake City, UT seeks a Junior Solution Architect to support Customer Success and Sales, translating complex technology into clear business value for clients. You will collaborate with product and sales teams, deliver product demos, respond to RFIs/RFPs, and help shape solutions across CallTower’s voice and collaboration platforms....

CallTower Inc. is seeking a Junior Solution Architect to act as a technical resource for Customer Success and Sales, translating complex concepts for business and technical audiences. You will identify technical issues, ensuring customer satisfaction throughout the sales process and collaborate with product teams on new offerings. The role requires strong...

Description Position Summary: The Implementation Project Manager I is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The...

Sysco is looking for a Quality Assurance Program Coach to develop employees and oversee the QA program in a busy call center. The role focuses on root-cause analysis, training, and performance improvements to exceed customer expectations. Responsibilities include coaching, monitoring quality across calls using Salesforce, CallTower and Talkdesk, and...

CallTower in Birmingham, AL is seeking a Billing Analyst to maintain the billing system, capture and apply charges accurately, and ensure timely monthly client billings. You will collaborate with the Billing Manager and engage with SalesForce to refine onboarding, pricing, and dispute resolution while supporting reporting and system integrations. The ideal...

CallTower in Birmingham, AL is seeking a Billing Analyst to maintain the billing system, capture and apply charges accurately, and ensure timely monthly client billings. You will collaborate with the Billing Manager and engage with SalesForce to refine onboarding, pricing, and dispute resolution while supporting reporting and system integrations. The ideal...

Edward Don in Illinois is seeking a Quality Assurance Program Coach to develop staff and lead the QA program to ensure service quality aligns with company objectives. You will analyze call data using Salesforce, CallTower and Talkdesk, perform root-cause analysis, and recommend strategic initiatives to improve team performance and customer satisfaction....

Description Job Purpose: This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to...

We are seeking a Senior Content Writer with deep experience in cloud communications, UCaaS, CCaaS, Contact Center, AI, and enterprise technology markets. This role will own the development, execution, and optimization of content strategies that drive awareness, organic visibility, demand generation, sales enablement, and customer engagement across...

Company: US0670 Edward Don Sales Territory: None Zip Code: 60517 Travel Percentage: 0 Compensation Range: $26.50 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the...

Edward Don in Illinois is seeking a Quality Assurance Program Coach to develop staff and lead the QA program to ensure service quality aligns with company objectives. You will analyze call data using Salesforce, CallTower and Talkdesk, perform root-cause analysis, and recommend strategic initiatives to improve team performance and customer satisfaction....

Sysco is looking for a Quality Assurance Program Coach to develop employees and oversee the QA program in a busy call center. The role focuses on root-cause analysis, training, and performance improvements to exceed customer expectations. Responsibilities include coaching, monitoring quality across calls using Salesforce, CallTower and Talkdesk, and...

Billing Analyst This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to work...

JOB SUMMARY Schedule M-F 8:00am – 5:00pm. Hybrid eligible. The Quality Assurance Program Coach is responsible for employee development and the Quality Assurance (QA) program to ensure that representatives provide quality service in line with organizational objectives. Supports management in optimizing call center performance by performing root cause...

Billing Analyst This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to work...

Description Job Purpose: This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the...

Job Purpose As a Customer Support Specialist at Inoria, a CallTower company, you will play a pivotal role in delivering professional, customer-driven technical support services while adhering to established service levels. You will be the primary point of contact for customers, addressing their inquiries and resolving issues with expertise and efficiency....

Guest Services Ambassador LeadAlpha Omega is a family-owned, luxury wine estate located in the heart of Napa Valley's renowned Rutherford AVA. Known for handcrafted wines from classic red and white Bordeaux varieties and Chardonnay, we welcome an engaged community of collectors, members, and guests who value exceptional wine and meaningful hospitality.We are...

Billing Analyst This position is responsible for the daily maintenance of the billing system, with a working knowledge of billing platform functionality and billing processes. The individual is responsible for accurately capturing and applying all charges made to customer services. This position requires a high attention to detail and the ability to work...

We are seeking a Senior Content Writer with deep experience in cloud communications, UCaaS, CCaaS, Contact Center, AI, and enterprise technology markets. This role will own the development, execution, and optimization of content strategies that drive awareness, organic visibility, demand generation, sales enablement, and customer engagement across...