amazon customer

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks.CS Economics seeks economists to apply economic methods to solve business problems. The...

Summary of the Position: The Amazon Customer Business Manager (CBM) will oversee the company’s channel strategy and customer management for our Amazon business. The CBM will understand the commercial aspects of business and be an integral member of the Commercial team, helping develop and implement the company’s go-to-market strategy. They will be...

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations. This individual contributor role sits at the intersection of compliance, process design, and cross-functional program delivery. You...

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations. This individual contributor role sits at the intersection of compliance, process design, and cross-functional program delivery. You...

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, responsible for the data infrastructure that powers measurement, analytics, and automation across every customer service interaction — chat, voice, bots, and digital self-service. Our Data Engineers own the foundational data layer that BIEs, scientists, and product...

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting...

The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer...

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting...

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of company offerings to better serve clients, adapt to shifting...

Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate—from their first day through their entire career—has an experience designed around them as individuals.Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey....

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and...

Join us in Revolutionizing Customer Service Design.Do you want to shape how millions of customers and associates experience Amazon across social apps? As a UX Designer on our Amazon Customer Service (CS) team, you'll craft intuitive, delightful experiences that transform how customers get help, and how our associates deliver world-class service across...

Join the Amazon Customer Service (CS) team redefining what world-class customer service. As a Sr. Product Manager on the CS Returns & Refunds Experience team, you'll own the end-to-end customer journey for identifying opportunities and gaps in our customer experiences that delight millions of customers who expect precision, reliability, and zero friction.CS...

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the Amazon Customer service (CS) Knowledge team. In this role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their...

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations. This individual contributor role sits at the intersection of compliance, process design, and cross-functional program delivery. You...

Bring your energy to the role of Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and

Bring your energy to the role of Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and

Help us succeed as our next Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, assist with organizing, stocking, and general upkeep, and respond promptly to inquiries and resolve basic issues. Other duties include assist with processing returns and exchanges, coordinate tasks to ensure deadlines are met, gain...

Bring your energy to the role of Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and

Take the next step as our new Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and