Senior Manager of Sales and Programing for the Denver Performing Arts Complex

What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date So that all may thrive, Denver Arts and Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural and entertainment opportunities. DAV is also responsible for operating some of the region’s most renowned facilities including Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum and McNichols Civic Center Building. Arts & Venues also oversees numerous cultural investments and grant programs such as Denver’s Public Art Program. Denver Arts and Venues is deeply committed to an equity, diversity and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability. We believe long term impact requires changing traditional processes, creating new systems, and developing authentic relationships to transformative work. Our works stands at the intersection of arts, culture and community. The Denver Performing Arts Complex houses ten performance spaces on its 12-acre site, including the historic Ellie Caulkins Opera House, Temple Hoyne Buell Theatre, and Boettcher Concert Hall. The Arts Complex is home to four resident companies: Colorado Ballet, Colorado Symphony, Opera Colorado, and the Denver Center for the Performing Arts which offers Broadway shows, Tony award winning theatre, cabaret, and experimental productions. The Arts Complex is also home to Dazzle Jazz and features two full-service restaurants and the expansive Sculpture Park, which hosts a variety of outdoor events. The annual budget for the Arts Complex is $20 million. About Our Job As the Senior Manager of Sales and Programming, you will: Oversee the full sales lifecycle and contracting process—including certificates of insurance, deposits, amendments, and settlements—for the Ellie Caulkins Opera House, Buell Theatre, Boettcher Concert Hall, Galleria, Sculpture Park and several smaller event spaces at the Denver Performing Arts Complex. Manage all inbound booking inquiries and lead clients from initial contact to executed agreement, ensuring seamless coordination with operations and production teams. Build and maintain strong relationships with resident companies, promoters, corporate partners, event planners, other city agencies and community organizations. Partner with Resident Companies to coordinate calendars and maximize booking opportunities while supporting their artistic missions. Develop sales strategies and pricing models informed by data, client insights, and market trends. Lead site tours and client consultations, presenting venues and services effectively. Ensure timely response to all client inquiries (within 24 hours) and create detailed event estimates and proposals. Negotiate and execute user and service agreements, ensuring compliance with city policies and legal standards. Work closely with both our finance team and the city attorney’s office. Oversee booking software (FASTbook) and venue calendars to ensure accuracy, accessibility, and operational alignment. Strong understanding of booking software systems and end-to-end project implementation for reviewing and selecting new booking platforms. Maintain comprehensive client records and event documentation. Act as the sales lead for high-profile, complex events, ensuring flawless execution and client satisfaction. Lead, mentor, and evaluate the Contract Administrator and Program Coordinator within a high-performance, value-driven environment. Fostering collaboration, accountability, and inclusion. Support recruitment, onboarding, and professional development for team members. Establish and track performance metrics for sales, bookings, and programs to ensure service excellence and continuous improvement. Review event settlements to ensure accuracy and profitability. Resolve escalated client or citizen complaints, maintaining professionalism and organizational integrity. Collaborate with Venue Director, Operations, Production, Marketing, and Finance teams to ensure efficient and sustainable event execution. Partner with marketing on strategies that enhance event visibility and audience engagement. Stay current with industry trends, technologies, and best practices through professional training and engagement in trade organizations. Maintain working knowledge of theatrical production, including lighting, sound, stagecraft, and rigging. Understand food & beverage operations, catering, concessions, and vendor contracts. Demonstrate familiarity with ticketing systems, box office operations, and marketing fundamentals. May be asked to participate in our manager-on-duty program. Perform other duties as assigned. Occasionally attend evening and weekend events to maintain client relationships and comprehensive venue understanding. Our ideal candidate has: Bachelor’s degree in business, Performing Arts Administration, Hospitality, or related field—or equivalent professional experience. Minimum of 3-5 years in venue sales, concert booking, or event management, with at least 3 years in a supervisory or client-facing leadership role. Strong understanding of the entertainment industry, live events, show production, current trends and booking processes preferred. Strong negotiation, communication and client relations skills. Experience balancing public mission and earned revenue strategies within a civic or cultural setting. Familiarity with venue scheduling software, CRM platforms, and event management tools. Strong written and verbal communication skills, with the ability to navigate diverse stakeholder relationships with clarity, diplomacy, and tact. Availability to work flexible hours, including nights, weekends, and holidays as dictated by event schedules. Minimum Qualifications Education requirement: Bachelor's Degree in a related field based on a specific position(s). Experience Requirement: Five (5) years’ experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.) Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CA2308 Administrator II To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $86,634.00 - $142,947.00 Target Pay Based on Experience and Education Agency Arts & Venues Denver Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or click here for Spanish. #J-18808-Ljbffr