Senior Manager of Sales and Programing for the Denver Performing Arts Complex

Senior Manager of Sales and Programming for the Denver Performing Arts Complex - Denver Arts and Venues Join to apply for the Senior Manager of Sales and Programming for the Denver Performing Arts Complex - Denver Arts and Venues role at City and County of Denver . The City and County of Denver offers a competitive salary commensurate with education and experience. Full‑time employees enjoy generous benefits, including: A guaranteed life‑long monthly pension, vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned in the first year plus 11 paid holidays, 1 personal holiday, and 1 volunteer day per year Competitive medical, dental, and vision plans effective within 1 month of start date Denver Arts and Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural, and entertainment opportunities. DAV operates renowned facilities such as Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum, and McNichols Civic Center Building, and oversees cultural investments and grant programs—including Denver’s Public Art Program. Denver Arts and Venues is deeply committed to an equity, diversity, and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability. Responsibilities Oversee the full sales lifecycle and contracting process—including certificates of insurance, deposits, amendments, and settlements—for key venues at the Denver Performing Arts Complex. Manage inbound booking inquiries and lead clients from initial contact to executed agreement, coordinating with operations and production teams. Build and maintain strong relationships with resident companies, promoters, corporate partners, event planners, city agencies, and community organizations. Partner with Resident Companies to coordinate calendars and maximize booking opportunities while supporting their artistic missions. Develop sales strategies and pricing models informed by data, client insights, and market trends. Lead site tours and client consultations, presenting venues and services effectively. Respond to all client inquiries within 24 hours and create detailed event estimates and proposals. Negotiate and execute user and service agreements, ensuring compliance with city policies and legal standards. Collaborate with finance and the city attorney’s office. Oversee booking software (FASTbook) and venue calendars to ensure accuracy, accessibility, and operational alignment. Maintain comprehensive client records and event documentation. Act as the sales lead for high‑profile, complex events, ensuring flawless execution and client satisfaction. Lead, mentor, and evaluate the Contract Administrator and Program Coordinator within a high‑performance, value‑driven environment. Support recruitment, onboarding, and professional development for team members. Establish and track performance metrics for sales, bookings, and programs to ensure service excellence and continuous improvement. Review event settlements to ensure accuracy and profitability. Resolve escalated client or citizen complaints, maintaining professionalism and organizational integrity. Collaborate with the Venue Director, Operations, Production, Marketing, and Finance teams for efficient and sustainable event execution. Partner with marketing on strategies that enhance event visibility and audience engagement. Stay current with industry trends, technologies, and best practices through professional training and engagement in trade organizations. Maintain working knowledge of theatrical production, including lighting, sound, stagecraft, and rigging. Understand food & beverage operations, catering, concessions, and vendor contracts. Demonstrate familiarity with ticketing systems, box office operations, and marketing fundamentals. May be asked to participate in the manager‑on‑duty program. Perform other duties as assigned. Occasionally attend evening and weekend events to maintain client relationships and comprehensive venue understanding. Qualifications Bachelor’s degree in business, Performing Arts Administration, Hospitality, or related field—or equivalent professional experience. Minimum of 3–5 years in venue sales, concert booking, or event management, with at least 3 years in a supervisory or client‑facing leadership role. Strong understanding of the entertainment industry and booking processes. Strong negotiation, communication, and client‑relations skills. Experience balancing public mission and earned revenue strategies within a civic or cultural setting. Familiarity with venue scheduling software, CRM platforms, and event‑management tools. Strong written and verbal communication skills with the ability to navigate diverse stakeholder relationships with clarity, diplomacy, and tact. Availability to work flexible hours, including nights, weekends, and holidays as dictated by event schedules. Minimum Qualifications Education: Bachelor’s Degree in a related field. Experience: Five (5) years performing full‑performance professional level duties within a specialized, functional area. Education/Experience Equivalency: One (1) year of appropriate experience may be substituted for each required year of post‑high school education. Job Profile CA2308 Administrator II Position Type: Unlimited Position Salary Range: $86,634.00 - $142,947.00 Target Pay: Based on Experience and Education Agency: Arts & Venues Denver Redeployment during Citywide Emergencies: City and County of Denver employees may be redeployed to other agencies to support core functions during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. #J-18808-Ljbffr