Senior Client Success Manager

Senior Client Success Manager (Hybrid) Remote - Virginia Full time R-3845 Overview Serving as the main point of contact for a Lytx client, the Senior Client Success Manager (CSM) is responsible for managing an assigned dedicated client relationship throughout the client lifecycle, from deployment through renewal. The CSM works closely with our client to understand their business and safety objectives, then designs a program solution that best meets their needs. The CSM will educate the client on best practices, as well as focus on change management and user adoption. This role is best suited for someone who thrives in a fast-paced environment, loves building relationships, helping others and solving problems, while working cross-functionally to ensure program success. This position plays a crucial role in ensuring our customers are happy and stay a long-term partner who implements our products across their entire fleet. Hybrid Schedule This role offers a flexible Hybrid schedule that ranges from 3 days a month to 3 days a week onsite in Newport News, Virginia. Responsibilities Develop and execute a customized Program Management Plan to meet Clients' safety program objectives Be the main point of contact for the Client from deployment through to renewal Build strong relationships resulting in high levels of client engagement with assigned accounts Design and configure the platform during deployment to meet the unique needs of the client and help solve their problems Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more Work with cross-functional teams to ensure smooth execution of installations, training and customer support Create and deliver effective onsite and web-based training and best practice presentations Present data analytics highlighting program performance and financial metrics to executive level clients Provide day-to-day support to Safety Leaders Partner with Account Team on expansion opportunities and renewal efforts Serve as a point of escalation for Client issues Deliver high levels of customer satisfaction Assist in managing or leading special projects as needed Perform other duties as assigned What You’ll Need Bachelor's degree, or equivalent years of experience desired 5-7 years' experience in an account management role within a fast-paced, commercial products or SaaS environment Strong customer focus and problem resolution skills Experience working with decision makers within an organization Aptitude for numbers and expert skills with Microsoft Excel Ability to effectively present key performance metrics to executive level clients Great organizational skills for customer and product information Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams Demonstrated success managing complex projects Experience with managed services, trucking, and fleet industry is highly preferred Ability to travel 10-15% Benefits Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $92,000.00 - $116,000.00 Equal Opportunity Statement Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet. Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws. About Us Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world's largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit @lytx on X, LinkedIn, our Facebook page or YouTube channel. Privacy Notice Private Notice: Please see Lytx's Global Human Resources Privacy Statement for more information related to Personal Information we process and store related to our applicants. #J-18808-Ljbffr