Nonprofit Services Coordinator

The Jacobs & Cushman San Diego Food Bank is currently hiring for a full-time, hourly, non-exempt and benefited, Nonprofit Services Coordinator at our Miramar location. ABOUT THE SAN DIEGO FOOD BANK Established in 1977, the Jacobs & Cushman San Diego Food Bank is a critical component to the welfare of San Diego County, providing nutritious food to people in need, advocating for the hungry and educating the public about hunger-related issues. For more information about the organization, please visit Mission The Jacobs & Cushman San Diego Food Bank and our North County Food Bank Chapter provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues. DID YOU KNOW? The San Diego Food Bank feeds approximately 400,000 people every month in partnership with 450 nonprofit community partners. We are the fourth largest independent food bank in the country. We distributed 52 million pounds of food in fiscal year ; almost 45% of that food being fresh produce. We have a 99% rating on Charity Navigator. We are committed to innovation and sustainability to reduce our impact on the environment. We have 1,400 solar panels, we are LEED v4 Gold Certified, we have a 3,600 sq. ft composting and recycling center that houses our recycling and composting machine and received the 2020 Business Waste Reduction & Recycling award. POSITION PURPOSE The Nonprofit Services Coordinator is a collaborative position that works with the Nonprofit Services team to support and achieve program goals and desired outcomes. The coordinator will perform a wide variety of responsibilities including specialized administrative and program-related tasks. This role is responsible for implementing and maintaining systems to improve program efficiencies, capacity building with other partners, and must be able to work well with a variety of nonprofit programs throughout San Diego County. PRIMARY RESPONSIBILITIES Responsible for management of FTNP sites and partners including opening sites, hosting orientation, terminating inactive sites, and conducting monitoring visits. Review agency monthly statistical reports for proper documentation and certification procedures to ensure compliance across all partners. Train and assist nonprofit partners on the Oasis Insight software to support the FEED program. Onboard new nonprofit partners to the Oasis platform and provide assistance to those that are already users. Prepare ongoing correspondence, memos, weekly newsletter, and other required communications with Nonprofit Partners. Weekly newsletter contains time-sensitive information important to our Nonprofit Partners such as product availability, closures, reports due, RFP opportunities, available appointments, and more. Ensure coverage of the Nonprofit Food Center by checking agency status, scheduling appointments, receiving payments, and helping shoppers sign electronically for their food invoice from the Food Center. Maintain accurate accounting of Nonprofit Partners’ payments to accounts and submit weekly check drop and credit card statement to Accounting Department. Send monthly statements to Nonprofit Partners with past due balances. Field any participant complaints and inquiries and ensure all complaints are properly documented, communicated to the agency, and resolution is found. Build Nonprofit Partner relationships and engage in capacity building of food programs to include Fresh Rescue and other available Food Bank resources. Responsible for updating agency contacts and distribution information into Primarius database and ensure all agencies have proper documentation of fully executed agreements, addendums, proof of 501c3 IRS tax status, and/or list of agency’s Board of Directors on file. Maintaining accurate public information promoting direct food distribution sites on 2-1-1 San Diego and other public platforms. Represent the Food Bank at community events and collaborative meetings. Provide occasional coverage for front desk or other Programs personnel. Build agency capacity and implement infrastructure changes through brainstorming sessions, training, and support to reduce client wait times to 20 minutes or less to receive food. Other duties as assigned. IDEAL CANDIDATE The ideal candidate will have superb attention to detail, excellent customer service, be self-motivated, have excellent time management skills, have the ability to work independently with minimal direction, and follow-through. They are tech savvy and learning agile with the ability to teach and train others on systems and technology. EDUCATION, TRAINING and EXPERIENCE 2 years of progressively responsible experience in a non-profit organization. Graduation from high school or G.E.D equivalent. Bachelor’s degree in related field preferred. Combination of education and experience that otherwise obtains the knowledge, skills and abilities outlined above. SKILLS, KNOWLEDGE & ABILITIES Knowledge of Windows Operating Systems, Microsoft Office Suite (Excel, Outlook, PowerPoint, & Word) Operate standard office equipment. Computer operations using word processing and other business software. Organizing and maintaining specialized documentation. Basic accounting tracking and mailing statements. Correct English usage including spelling, grammar, and punctuation. Ability to Perform highly detailed work on multiple, concurrent tasks with frequent interruptions. Learn and apply program rules, policies and procedures applicable to assigned areas of work. Communicate effectively orally and in writing. Travel frequently within San Diego County to Food Bank distribution sites, including evening and weekend hours. Learn federal, state, and agency policies required to administer charitable feeding programs. Learn the Primarius inventory tracking system and Oasis Insight client database. Prepare clear, concise and accurate correspondence and other written materials. Manage multiple priorities, with competing deadlines. Meet intensive and changing deadlines and interact with officials, staff, and the public. LICENSES, CERTIFICATES, SPECIAL REQUIREMENTS Valid CA Driver’s License. Bilingual in Spanish strongly preferred. Food Handlers Card (can be obtained after employment) COMPENSATION This is a full-time, non-exempt/hourly/benefited position. A market-level competitive salary is between $25.00 - $26.00 per hour based on experience. The compensation package includes a competitive salary and an excellent benefits package including: 403(b) plan with 200% employer matching; excellent health care coverage with free employee medical, dental and vision plans; company paid term life insurance; and a generous accrual of paid vacation and sick leave. WORK SCHEDULE Monday – Friday from 7:30am – 4:00pm. This position occasionally requires evening and weekend shifts. This position is required to travel up to 60% of the time; travel is within San Diego County. HOW TO APPLY Interested and qualified candidates should apply below. Background check and drug test are required for the position before employment starts. Submissions missing a resume will not be considered for the position. This is a non-management positionThis is a regular full-time position #J-18808-Ljbffr