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Tier 2 Service Desk Analyst
2 days ago
Join to apply for the Tier 2 Service Desk Analyst role at GovCIO Join to apply for the Tier 2 Service Desk Analyst role at GovCIO OverviewGovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. OverviewGovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. ResponsibilitiesExperience in a complex Government IT environment. Ability to troubleshoot and resolve HW, SW, network, and system-related problems. Proficiency in using ServiceNow to document, track, and manage incidents and service requests, ensuring timely resolution and follow-up. Collaboration with other IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent communication skills to effectively interact with users and explain technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. QualificationsRequired: 3-5 years’ experience. Current ITIL Foundation and/or Practitioner v.4 certifications. Desired: Current DevSecOps FoundationSM certification from the DevOps Institute. Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can ExpectInterview & Hiring ProcessIf you are selected to move forward through the process, here’s what you can expect:During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee PerksBenefitsAt GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an
Equal Opportunity Employer
. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $57,000.00 - USD $67,000.00 /Yr. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT System Data Services Referrals increase your chances of interviewing at GovCIO by 2x Sign in to set job alerts for “Service Desk Analyst” roles. Service Desk Analyst I (2+ years exp.)- Fairfax County Service Desk Analyst II ( 2+ years exp.)- Fairfax County Arlington, VA $49,000.00-$50,000.00 2 weeks ago Washington, DC $47,000.00-$58,000.00 2 weeks ago Silver Spring, MD $30.15-$47.15 2 weeks ago Annapolis Junction, MD $119,000.00-$141,000.00 5 days ago Washington, DC $82,000.00-$87,000.00 1 week ago Service Desk Analyst III (5+ years exp.)- Fairfax County Arlington, VA $70,000.00-$72,000.00 1 week ago Washington, DC $45,000.00-$55,000.00 1 month ago Arlington, VA $54,000.00-$55,000.00 2 weeks ago Technical Support Specialist - Swing Shift Washington, DC $54,000.00-$80,000.00 6 days ago Information Technology Service Desk Manager Washington, DC $115,000.00-$135,000.00 1 week ago Technical Refresh Support Specialist (Journeyman) Adelphi, MD $52,000.00-$62,000.00 3 days ago Rockville, MD $45,000.00-$55,000.00 1 hour ago Adelphi, MD $120,001.00-$160,000.00 2 weeks ago National Harbor, MD $49,900.00-$100, hours ago National Harbor, MD $49,900.00-$100, hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
