Tier 1 Service Desk Technician
2 weeks ago
Junior Service Desk Technician (Tier 1) Ignite IT is seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 13 years of experience, strong communication skills, a basic understanding of IT systems, and a passion for problem-solving in a fast-paced environment. Key Responsibilities Serve as the initial point of contact for all IT support requests via phone, email, chat, or ticketing system Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices Escalate complex or unresolved incidents to Tier 2 or appropriate support teams per escalation protocols Document all support interactions in the ticketing system with clear, accurate, and timely updates Assist in user account creation, password resets, and access management in Active Directory and other platforms Help end users with troubleshooting VPN connections such as Zscaler Follow standard operating procedures for common support requests and troubleshooting Share new issues and solutions in the knowledge base to support team learning Provide excellent customer service by maintaining a professional and empathetic approach in all interactions Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery
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Tier 1 Service Desk Technician
2 weeks ago
Washington, United States Ignite IT Full timeIgnite IT is seeking a seeking a reliable and customer-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. The ideal candidate will have 1-3 years of experience, strong communication...
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Service Desk Analyst Tier 1
7 days ago
Washington, United States Tatitlek Government Services, Inc (TGSI) Full timeService Desk Analyst Tier 1 Job Locations: US-DC ID: Category: Customer Service/Support Position Type: Regular Full-Time FLSA Status: Non-Exempt Overview The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving IT Service...
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Service Desk Analyst Tier 1
1 week ago
Washington, United States The Tatitlek Corporation Full timeOverview SUMMARY:The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...
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Service Desk Analyst Tier 1
3 weeks ago
Washington, United States The Tatitlek Corporation Full timeOverviewSUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...
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Service Desk Analyst Tier 1
7 days ago
Washington, DC, United States The Tatitlek Corporation Full timeOverviewSUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...
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Service Desk Analyst Tier 1
2 days ago
Washington D.C., United States The Tatitlek Corporation Full timeOverviewSUMMARY:The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...
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Washington, United States The Tatitlek Corporation Full timeOverview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either remotely or at the...
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Service Desk Tier 1 Support
9 hours ago
Washington, DC, United States TechnoGen Full timeTitle: Service Desk Tier 1 Support Location: Washington, DC- Hybrid, local candidates from DMV areas preferred Duration: Long term Candidate must have an Active Secret clearance Responsible for providing triage of inbound requests, creating tickets, providing basic troubleshooting, fulfilling standard service requests, and escalating incidents that cannot...
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Service Desk Tier 1 Support
1 week ago
Washington, DC, United States TechnoGen Full timeTitle: Service Desk Tier 1 Support Location: Washington, DC- Hybrid, local candidates from DMV areas preferred Duration: Long term Candidate must have an Active Secret clearance Responsible for providing triage of inbound requests, creating tickets, providing basic troubleshooting, fulfilling standard service requests, and escalating incidents that cannot...
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Service Desk Tier 2
5 days ago
Washington, DC, United States The Tatitlek Corporation Full timeOverviewSUMMARY: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function will work directly with end users either...
