Site Reliability

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is a pioneer of global distributed collaboration, with more than 1,200 colleagues in over 75 countries and very few office‑based roles. Job Summary The Information Systems team at Canonical supports and maintains all of Canonical’s IT production services, running services used by over 60 million Ubuntu users. As a Site Reliability / GitOps Engineer, you will drive operations automation to the next level in our private and public clouds, using open‑source infrastructure-as-code software, CI/CD pipelines, and Canonical’s leading products for software operation automation. Location Remote, in any timezone. Responsibilities Apply your IaC experience to develop infrastructure-as-code practices within IS, constantly increasing automation and improving IaC processes. Automate software operations for re‑usability and consistency across private and public clouds, considering the complexities of distributed systems. Develop new features and improve the resilience and scalability of Canonical’s cloud and container portfolio. Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure. Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services. Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures. Provide assistance and work with globally distributed engineering, operations, and support peers. Receive uninterrupted development time to focus on larger projects and automation of manual tasks. Share your experience, know‑how, and best practices with other team members in design sessions, mentorship, and collaborative work. Carry final responsibility for time‑critical escalations. Qualifications A deep experience of, and knowledge to define operations in code, using version control, peer review, and CI/CD to roll out changes to both applications and infrastructure. Strong modern engineering background with peer review, unit testing, SCM, CI/CD, and Agile practices. Python software development experience, with large projects. Practical knowledge of Linux networking, routing, and firewalls. Affinity with various forms of Linux storage, from Ceph to databases. Hands‑on experience administering enterprise Linux servers. Extensive knowledge of cloud computing concepts and technologies. Bachelor’s degree or greater, preferably in computer science or a related engineering field. Able to communicate clearly and effectively in English over email, chat, video, or voice calls and in‑person. Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate. A willingness to be flexible and to learn new things quickly. Be inspired by the needs of fast‑changing environments. Happy to work within distributed teams. Be passionate and familiar with open‑source, especially Ubuntu or Debian. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, you need to be the best at what you do. Equal Opportunity Employer Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr