Non-motor Claims Handler

Summary

Manpower is seeking to recruit a Claims Handler to manage effectively a caseload of claims ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Key Responsibilities

• Deliver all specific objectives as assigned upon appointment.
• Effectively handle all claims which are part of the job holders file allocation in accordance with group SLAs.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Handle a portfolio of recovery files.
• Adhere to the company Insurance Complaint Management process.
• Perform any other duties assigned by Senior Management or the Core team.

Key Accountabilities

• Deliver a customer centric claims proposition that will enhance the Insurance brand/reputation.
• Refer claims, which fall outside of personal authority levels to appropriate referral point.
• Maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training, ensuring that this is recorded in line with Training and Competency requirements.
• Provide excellent customer service

Benefits :

• 
  
• Performance Bonus
  
• Life Insurance
  
• International Health Insurance
  
• Hybrid Working
  
• Summer Hours
  
• Yearly Eye Screening
  
• Parking (Eligible after 6 months probation)
  
• Discount on insurance policies
  
• Payment of membership fees for professional institutes (CII)
  
• Sponsorship on training related to the line of work
  
• Generous education incentives and awards for continuous professional and personal growth in the role
  

Person specification:

• 
  
• Strong interpersonal and customer service skills
  
• Great time management and organisation
  
• An interest to develop in insurance / claims
  
• Attention to detail
  
• Previous experience in a similar role