Front Desk Supervisor
5 days ago
Join to apply for the Front Desk Supervisor role at Crestline Hotels & Resorts As a Front Desk Agent at Residence Inn Boston Marlborough , you’ll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency. From check‑in to check‑out, you’ll play a key role in ensuring every guest feels welcome and cared for. Rate of Pay Range: $17.00 to $18.00 per hour Overview The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests. Key Duties & Responsibilities Greet, register, and assign rooms to guests of hotels. Verify customers' credit and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Plan, schedule or supervise the work of other employees. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Responsible for assisting guests with check‑in and check‑out, plus all special requests for services or information, in accordance with SOP's. Assists in training of new associates and maintains constant training of agents as cashiers. Ensures all members of the staff are completely familiar with all hotel emergency procedures. Works with desk agents to balance at end of shift and ensures completion of shift checklist. Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines. Education And Experience High School Graduate or General Education Degree (GED). Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk. Basic computer skills required. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Hospitality Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x Massachusetts, United States $16.50-$19.50 1 week ago #J-18808-Ljbffr
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FRONT DESK SUPERVISOR
3 weeks ago
Marlborough, United States Crestline Hotels & Resorts Full timeFront Desk Supervisor Rate of Pay Range: $17.00 to $18.00 per hour Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and...
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FRONT DESK SUPERVISOR
3 weeks ago
Marlborough, United States Crestline Hotels & Resorts Full timeFront Desk Agent Position As a Front Desk Agent at Residence Inn Boston Marlborough, you'll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency. From check-in to check-out, you'll play a key role in ensuring every guest feels welcome and cared for. Rate of Pay Range: $17.00 to $18.00 per...
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FRONT DESK SUPERVISOR
3 weeks ago
Marlborough, United States Crestline Hotels & Resorts Full timeFront Desk SupervisorRate of Pay Range: $17.00 to $18.00 per hourOverview:The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and...
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Front Desk Supervisor
2 weeks ago
Marlborough, United States Crestline Hotels and Resorts Full timeAs a Front Desk Agent at Residence Inn Boston Marlborough, you’ll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency.From check-in to check-out, you’ll play a key role in ensuring every guest feels welcome and cared for.Rate of Pay Range: $17.00 to $18.00 per hourOverview:The Front...
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Front Desk Supervisor
1 week ago
Marlborough, United States Crestline Hotels and Resorts Full timeRate of Pay Range: $17.00 to $18.00 per hourOverview:The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages,...
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Front Desk Supervisor
2 weeks ago
Marlborough, MA, United States Residence Inn Boston Marlborough Full timeAs a Front Desk Agent at Residence Inn Boston Marlborough, you'll be the first point of contact for our guests, setting the tone for their stay with warmth, professionalism, and efficiency. From check-in to check-out, you'll play a key role in ensuring every guest feels welcome and cared for. Rate of Pay Range: $17.00 to $18.00 per hourOverview: The Front...
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Marlborough, United States Crestline Hotels & Resorts Full timeA hospitality company is seeking a Front Desk Supervisor to oversee operations at the front desk, ensuring high guest satisfaction. Responsibilities include registering guests, managing room assignments, and training new associates, requiring customer service skills and prior supervisory experience. Ideal candidates will enjoy a dynamic work environment and...
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Front Office Supervisor
4 weeks ago
Marlborough, United States Buffalo Lodging Associates Full timeJoin to apply for the Front Office Supervisor role at Buffalo Lodging Associates, LLC 2 days ago Be among the first 25 applicants Join to apply for the Front Office Supervisor role at Buffalo Lodging Associates, LLC Hampton Inn Marlborough - 277 Boston Post Rd West, Marlborough, MA 01752 We are looking for Front Office Supervisor to join our Team! The Front...
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Front Desk Agent
3 weeks ago
Marlborough, United States Buffalo Lodging Associates Full timeFront Desk AgentWe are currently looking for a Full-Time Front Desk Agent to join our team! Our 142-room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all over...
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Front Desk Agent
3 weeks ago
Marlborough, United States Buffalo Lodging Associates Full timeFront Desk Agent We are currently looking for a Full-Time Front Desk Agent to join our team! Our 142-room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all...
