Sales Support Specialist

Join to apply for the Sales Support Specialist role at THEMA 3 days ago Be among the first 25 applicants Join to apply for the Sales Support Specialist role at THEMA Get AI-powered advice on this job and more exclusive features. Job Title: Sales Support Specialist Job DescriptionJob Title: Sales Support SpecialistLocation : Miami, FL (On-site – Thema A Family Factory, 1900 NW 133rd Avenue, Unit 1, Miami, FL 33182)Employment Type : Full-TimeAbout Us:At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team.Position Overview:Thema USA is growing, and we're seeking an enthusiastic individual who enjoys a fast-paced environment, excels in client communication via phone and email, and has a genuine passion for sales and service. In this role, you'll handle daily customer service tasks while nurturing and expanding our existing house accounts through thoughtful follow-ups and relationship-building.Key Responsibilities:Provide friendly customer service support by answering phone calls, responding to emails, and processing client requests.Be the go-to person for assigned house accounts, offering ongoing support, training opportunities, and brand updates.Share Thema's inspiring brand story, product lines, and services with clients.Conduct regular, personalized follow-ups to encourage inventory refreshes and provide helpful sales analysis.Work closely with our sales team to identify opportunities and ensure client satisfaction.Keep accurate records of client interactions and activities in our CRM system.Qualifications:2+ years of experience in customer service and/or sales support.Excellent verbal and written communication skills in English (Spanish is a plus).Strong interpersonal skills and a natural talent for building relationships.Comfortable making outbound calls and following up with clients regularly.Highly organized, detail-oriented, and skilled at managing multiple tasks efficiently.Proficient with email, phone etiquette, and basic CRM tools.Passion for fashion, eyewear, or luxury products is a plusWhat We Offer:A welcoming, family-oriented work environmentOpportunities to grow within our innovative, fast-growing eyewear companyComprehensive training and support to help you thrive in your roleCompetitive Compensation Based On ExperienceHow to Apply:We'd love to hear from you Please submit your resume and a brief cover letter telling us why you're the perfect fit for this role. We're looking forward to meeting youCompany DescriptionThema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability.Thema-A Family Factory is Italian Eyewear Manufacturer founded in 1993 in the Cadore Valley, leader in high-fashion and bespoke eyewear. The Company’s purpose is to innovate the eyewear industry by creating really unique designs that reflect the consumer’s personality without compromising sustainability. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Broadcast Media Production and Distribution Referrals increase your chances of interviewing at THEMA by 2x Sign in to set job alerts for “Sales Support Specialist” roles. Business Development & Sales Administration Specialist Seasonal Sales Support - NY- Madison 520 Specialist, CRM Account Management-Member Association, FIFA World Cup 2026 Watermaker Technical Support & Sales Fort Lauderdale, FL $58,000.00-$62,000.00 2 months ago Retail Sales Support-Shops at Midtown Miami Customer Account Representative I - Satellite Retail Fragrances Sales Support Associate - Cartier, Dadeland - Full Time Core Crew (Front Desk & Sales) - Coral Gables, FL Customer Experience Operations Specialist Fort Lauderdale, FL $26.00-$27.50 2 weeks ago Hollywood, FL $60,000.00-$115,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr