Retail Sales Support Specialist

Scepter, a Myers Industries Company (NYSE: MYE), is a leading manufacturer of portable plastic containers for marine, consumer and military applications. Through smart choices and smarter design, the business doubled in size, started winning innovation awards, and earned a full 95% of the global marine fuel tank market. For the military, Scepter developed better packaging for the safe handling and storage of heavy caliber ammunition, converting from metal to plastic as the new standard. Their military fuel can is known by armies the world over as a "Scepter Can." When Scepter turned its attention to the retail market, the company soon became trusted throughout the world for producing rugged, ergonomic, and easy-to-use fuel containers. Steady growth and expansion ensured Canada operations were strengthened with the purchase of a key facility in the heartland of America. Job Overview The Retail Sales Support Specialist plays a critical role in supporting the sales team in managing major retail and national accounts. This role helps the sales team stay organized, prepared, and informed by managing analytics, reporting, and forecasting, while monitoring demand and trends across accounts. The Specialist serves as a key escalation point for complex customer issues and occasionally engages directly with customers to support initiatives or address sensitive situations. The position also focuses on documenting processes and implementing standardized procedures to improve efficiency and consistency. This role provides broad exposure to sales account management and cross-functional collaboration. Duties and Responsibilities Support the sales team in managing major retail and national accounts, ensuring smooth execution of orders, new item launches, and ongoing account activities. Assist the sales team in building and maintaining customer relationships, occasionally engaging directly with customers to support initiatives, questions, or escalations. Lead new item setup, including SKU creation, pricing, product authorization, and customer master information updates. Act as the primary internal escalation point for order, shipment, or product issues, coordinating with customers as needed for complex or sensitive situations. Develop and maintain accurate forecasts to support sales planning, distributor orders, and inventory management. Manage customer portals, generating reports, scorecards, and other performance metrics to guide decisions and track account progress. Prepare presentations, reports, and meeting materials for customer reviews, trade shows, and internal business reviews. Support sales events and trade shows, including sample management, logistics, and on-site assistance. Collaborate with cross-functional teams-including marketing, supply chain, operations, and finance-to align on customer needs and priorities. Document processes and implement standardized procedures to improve efficiency, consistency, and scalability of sales support activities. Knowledge, Skills and Abilities Strong understanding of the retail industry and experience navigating supplier or retailer portals. Proficient in Microsoft Office, with strong Excel skills (pivot tables, VLOOKUP) for data analysis and reporting. Able to analyze sales trends, support forecasting, and provide actionable insights. Organized and able to manage multiple priorities in a fast-paced environment. Self-motivated, proactive, and accountable, with a focus on results. Excellent communication and interpersonal skills, able to work effectively with internal teams at all levels and engage professionally with customers when needed. Detail-oriented, with the ability to document processes and help standardize workflows. Skilled in problem-solving and acting as a trusted escalation point for complex issues. Education and Experience Bachelor's degree in Marketing, Business Administration, Sales, or relevant field; Master's degree preferred 3+ years of relevant experience in sales support, sales operations, or account coordination within a manufacturing environment selling products to retail customers; experience supporting national or major retail accounts preferred Working Conditions Remote position Travel up to 25%-35% Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.